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Leonardo Hotel Cheltenham

4.0 star property
VIP Access

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Photo gallery for Leonardo Hotel Cheltenham

Steam room
Desk, laptop workspace, soundproofing, iron/ironing board
Lobby
Suite | Desk, laptop workspace, soundproofing, iron/ironing board
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Parking available

Explore the area

Map
Gloucester Road, Cheltenham, England, GL51 0TS
  • Cheltenham Town Hall
    ‪4 min drive‬
  • The Promenade
    ‪5 min drive‬
  • Cheltenham Racecourse
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Double Room

Superior Double Room | Desk, laptop workspace, soundproofing, iron/ironing board

Superior Double Room

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | Desk, laptop workspace, soundproofing, iron/ironing board

Suite

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Desk, laptop workspace, soundproofing, iron/ironing board

Standard Twin Room

  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Double Room

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room Double and Single bed

Desk, laptop workspace, soundproofing, iron/ironing board

Superior Room Double and Single bed

  • 19 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Standard Room (Double and Single)

Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room (Double and Single)

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Leonardo Hotel Cheltenham

Eco-certified hotel with fitness centre and sauna
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a coffee shop/cafe are on-site. Change of towels is available on request
Leonardo Hotel Cheltenham offers 122 accommodations with coffee/tea makers and a hairdryer. 28-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. This Cheltenham hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Leonardo Hotel Cheltenham. During your stay, you'll be close to Cheltenham Racecourse. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy Modern European cuisine while dining at Bar and Grill
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes by car from Cheltenham Racecourse and 9 minutes from Gloucester Docks
Leonardo Hotel Cheltenham offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. A business centre and meeting rooms are available.

Public spaces have free WiFi. The eco-certified Leonardo Hotel Cheltenham also features a vending machine, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This Cheltenham hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:30 AM.
Bar and Grill – This restaurant specialises in Modern European cuisine and only serves breakfast.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), Dutch, English, Filipino, French, Greek, Hungarian, Latvian, Polish, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 7 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16 per person
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 December to 26 December:
  • Fitness facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 16 per person
  • Self-parking fee: GBP 7 per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cheltenham Thistle Hotel
Jurys Inn Cheltenham
Jurys Cheltenham
Thistle Hotel Cheltenham

Leonardo Hotel Cheltenham Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 398 out of 1002 reviews
Rating 8 - Good. 406 out of 1002 reviews
Rating 6 - Okay. 124 out of 1002 reviews
Rating 4 - Poor. 61 out of 1002 reviews
Rating 2 - Terrible. 13 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Christmas
This is the third Christmas my brother and I have stayed at the Leonardo and it just gets better and better. The staff are all outstanding, nothing it too much trouble and they are all cheerful and helpful. My brother loves to swim and I love all the places I can hide away to read. We also visit at other times but Christmas is the best
Stayed 7 nights in Dec 2024

8/10 Good

Stuart

Stayed 2 nights in Dec 2024

10/10 Excellent

kate

Liked: Cleanliness, staff & service, property conditions & facilities
staff welcoming room very clean and quiet room decorated in a lovely way for xmas enjoyed our stay
Stayed 1 night in Dec 2024

2/10 Terrible

Oliver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is not in a great condition, and is starting to show its age. We had extremely noisy neighbors who were up all night, I tried to call down to reception but no one answered, so went down but again no one to be found.
Stayed 1 night in Dec 2024

8/10 Good

Cliff

Stayed 1 night in Dec 2024

10/10 Excellent

Jacob

Stayed 1 night in Dec 2024

8/10 Good

Mugove

Liked: Cleanliness, staff & service, room comfort
Mr M
Good
Stayed 1 night in Dec 2024

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ivan

Stayed 1 night in Dec 2024

8/10 Good

Sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Gillian, Cheltenham

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

8/10 Good

Nigel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Charlie

Unfortunately, this stay wasnt very pleasant, as at around midnight, someone let the fire alarm go off for about 10 minutes, which put me on edge for the rest of the night. I couldnt get back to sleep for another couple of hours.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel good Very good gym Good breakfast Parking in this area should be without charge
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotlessly clean staff were excellent great gym and pool.food was great
Stayed 1 night in Nov 2024

8/10 Good

SAMANTHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and tidy. Good size room. Ok location
Stayed 1 night in Nov 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Andy

Business traveller
Liked: Cleanliness, staff & service
Last minute booking on route. Thought a swim would be nice but pool closed. Nothing on website so was a disappointment
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Choose somewhere else
Positives 1. The staff at the front counter when checking in and out are helpful. 2. Plenty of pillows for your bed. 3. Large room. 4. Large TV. Negatives. 1. The heat in the room makes it difficult to sleep. Aircon is not installed. 2. The extractor fan in toilet didn't work so the mirrors would steam up and long term this will lead to damp in the room. 3. There is a sewage smell that leaks into he room from the sink and bath in the bathroom. 4. The shower curtain smells like it has mold trapped in its pores. 5. The gym has not been maintained so everything you touch is covered in rust. 6. The car park in the front has not been maintained so it has no lines and people park selfishly and take up 2 car spaces. 7. I made a request for poached eggs. Somehow this was also too much to ask. The egg had a strange tangy taste to it, so I'm not sure how it was prepared.The coffee is terrible, again I'm not sure how coffee can go wrong.
Stayed 3 nights in Nov 2024