First, they should be VERY specific about the road going up to the cabin! It sits at the top of a mountain, and we had to try 3 times to get up with our Highlander! The first night we thought weâd go back out for dinner. That did NOT happen! Once your out you do not want to fight that rutted road again! 2nd, the night we arrived we thought ok, weâll, light a fire in the fireplace & eat some food we brought with! NO! The instructions show you turn on fireplace with a remote! There is NO remote! We called the owners, & they didnât have as clue where it was! She said she called the âcleaning ladyâ to see where she might have put it! At 8:00 pm on Saturday night the âcleaning ladyâ was in a bad accident and was at an emergency dental appointment! 𤏠We met the âcleaning lady on Tuesday, & she had NOT been in an accident of any kind!!! We NEVER heard back on the remote that evening! Owners were on vacation & really didnât want to be bothered! Third, we thought weâll watch a little TV. NOPE! Your golden if you have kids, but nothing for adults! Basic Dish package, without even so much as a local channel, or news channel! My husband was NOT happy as-he wanted to watch his favorite team play football on Sunday night! The answer was, sign into your own Netflix acccount and watch something on there! Meanwhile, there were instructions on how to start the fireplace without the remote. So we kept trying that, to no avail! We live in Florida, had just survived a direct hit from hurricane Ian, and one thing I looked for in a cabin was a working fireplace! Didnât care if it was gas or wood. We tried a number of times to explain this to the owners, & basically they did NOT care one bit! The husband finally offered us a free night. We could not take advantage of that, as we needed to be back on Monday! He then offered to take off a nights stay. We agreed! However, when we spoke to the wife about that she said, âoh no, that was contingent on the fireplace not workingâ! He NEVER put any kind off contingency on the refund! Basically, sheâs a liar! She told us that the âhandymanâ would be there on Monday, & that we did NOT have to be there. So we left with our therapy dog, and at 5:30 pm we texted Maria & told her we were on our way back, would be there by 6:00, and when we got there the âhandymanâ had been there, waited 15 minutes, & left! We were told she would give him the code. He arrived on Tuesday & did get the fireplace working.