Owner is a disgrace cut the plug off the fire & hid thermostat so no heating available, cooker hob wouldn’t ignite so we couldn’t cook, 4yr old & 75yr old cold & no food, he wouldn’t reply to call:texts until 10.30om he said go buy matches he’d refund & cleaner hid thermostat as Chester 20 degrees & no heating needed (text in broken English) he text again 7am to offer £20 if we didn’t complain & said no heating needed as 20 / it was 16 & we needed to take the chill off as all windows had been left open & we were all cold & we wanted to have a meal!!! The house was filthy, garden overgrown jungle not fit for anything, 2 abandoned cars on drive with smashed windows & sunk in ground & growing ivy, certainly not picturesque! We have photos, the children wouldn’t shower as the bath was stained yellow, stains on kitchen walls, holes in walls, dead moths & flies on window sills, light bulbs out, it was the house from hell & thank god we hadn’t booked anything but 1 night,