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City Express by Marriott Chetumal

3.0 star property

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Lobby
Superior Room, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Lobby
Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Payo Obispo Zoo
    ‪4 min drive‬
  • Museum of Maya Culture
    ‪5 min drive‬
  • Chetumal Ferry Terminal
    ‪7 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Queen Bed with Sofa bed

  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed, Non Smoking

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

City Express by Marriott Chetumal

Hotel connected to a shopping centre in Chetumal with free breakfast
Along with an outdoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free full breakfast is provided, as well as free WiFi in public areas, free self parking and a free area shuttle. Additionally, a business centre, a meeting room and dry cleaning are on-site.
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with a hairdryer and free toiletries. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 12 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us that they can't get enough of the shopping around City Express by Marriott Chetumal. During your stay, you'll be connected to a shopping centre and within walking distance of Payo Obispo Zoo. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the proximity to shopping and the location
  • Just a 4-minute drive from Payo Obispo Zoo and a few minutes from Santuario del Manati
  • Free local-area shuttle service
City Express by Marriott Chetumal offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and a meeting room. Free breakfast is served daily. A free area shuttle within 10 km is available. The business-friendly City Express by Marriott Chetumal also features a vending machine, coffee/tea in common area, and dry cleaning/laundry services. Free self parking is available.

This 3-star Chetumal hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 10 km
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 16.29 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

City Express by Marriott Chetumal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 324 out of 866 reviews
Rating 8 - Good. 315 out of 866 reviews
Rating 6 - Okay. 139 out of 866 reviews
Rating 4 - Poor. 44 out of 866 reviews
Rating 2 - Terrible. 44 out of 866 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Blaney

Stayed 1 night in Apr 2025

8/10 Good

Lucerito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite a nice place to stay!!!
Stayed 1 night in Apr 2025

6/10 Okay

SHAHEEN

Travelled with family and small children, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I like the fact that there was a pool to enjoy, relax, and to swim in, and I love how we guests can get breakfast served for free. What i didn’t like is that the entrance took too long as it took 2 hours to get a room served for us though we already had a reservation. Although the entrance took long time, the hotel was amazing.
Stayed 2 nights in Apr 2025

8/10 Good

juan pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio, al lado dé un Centro Comercial grande. Ideal para pasar unos días en families o negocios.
Stayed 1 night in Apr 2025

4/10 Poor

Rory

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was near the shopping plaza, where you can find whatever is needed. However, the place has an odor, no very pleasant one, as soon as you step inside the lobby. The room also had an odor and it was very evident that an odor was coming from the shower stall drain. The linens in the room was very clean. The room itself had the basic furniture. The included breakfast was good. They had the typical items for breakfast.
Stayed 2 nights in Apr 2025

8/10 Good

Kevin, Centennial Park

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very appropriate for our group
Stayed 1 night in Apr 2025

6/10 Okay

Martha

Travelled with family
Liked: Cleanliness, staff & service
The room is very minimalist. No small fridge, the beds are quite small. The room had a bit of a strange smell to it, as if there had been a smoker in the nonsmoking room. I find that the room was overpriced for the simplicity of it.
Stayed 1 night in Apr 2025

10/10 Excellent

David Tyler

Stayed 1 night in Mar 2025

6/10 Okay

abisai

Stayed 1 night in Jan 2025

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Mar 2025

10/10 Excellent

Scott

Stayed 1 night in Mar 2025

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Kenroy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
MY PASSPORT WAS STOLEN BY HOUSEKEEPER!!! BEWARE OF PERSONAL BELONGINGS!!! I had a very bad experience during my first stay here. I slept here for one night and the following day headed to Mérida Mexico. Around 7:30am I went to Starbucks which is a few minutes walk from the property. Upon return at 8:15 I found to my surprise a housekeeper in the room claiming she was changing towels. Not sure why she would be there so early, moreover we were checking out that day so we wouldn’t have needed our room to be serviced. My passport was on the table under the TV, my sister and I stayed in a double room and we both knew it was there. The housekeeper rushed inside the bathroom when we walked in but we didn’t think anything of it and then she took towels and left abruptly. I went to see my mom in another room while my sister packed our bags. After my sister brought out the bags, as I normally do, I went back into our room listed all sheets, pillows and checked to make sure nothing was left behind. We left the property and about 2.5hrs into the drive to Mérida a checkpoint stopped us and that’s when I realized my passport was not in my bag and my sister said she does remember it being on the table but didn’t catch that it was missing while packing. We then concluded that it SURELY WAS STOLEN. I called the property and threatened to get the police. They had me hold for 20 to 30 mins and said the manager was investigating. LATER SAID manager found it on the table!! LIESSS THEY STOLE IT!!
Stayed 1 night in Mar 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Alejandro, MIAMI

Stayed 1 night in Feb 2025

10/10 Excellent

Cornelius

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the mall shopping is very convenient
Stayed 2 nights in Feb 2025

10/10 Excellent

Tifany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying there, Was really nice, Will definitely go back again
Stayed 1 night in Feb 2025

2/10 Terrible

Mark

Liked: Cleanliness, staff & service
I paid for the room on Orbitz and when they asked for the credit card I assumed it was for incidentals. But the charge was for the room again. They issued a refund but I have yet to see it.
Stayed 1 night in Feb 2025

10/10 Excellent

Louis

Stayed 1 night in Feb 2025

2/10 Terrible

Hsun

Stayed 1 night in Jan 2025

4/10 Poor

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room is very small, and the bathroom has a sewer smell. The desk clerk speaks no English. Other than that my stay was okay.
Stayed 2 nights in Jan 2025

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet stay
Stayed 1 night in Jan 2025

10/10 Excellent

ETHLYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great package (location, price, breakfast, Pool, gym, walking distance, great location etc)
Stayed 1 night in Jan 2025

10/10 Excellent

Billy

Travelled with partner, Travelled with group
Liked: Cleanliness
Was a good stay, except some stains on the blankets and sheets.
Stayed 1 night in Jan 2025