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Sheraton Grand Chicago Riverwalk

4.0 star property

Choose dates to view prices

Photo gallery for Sheraton Grand Chicago Riverwalk

Exterior
Exterior
Fitness facility
Water view
Lake view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Housekeeping
  • Bar
  • Breakfast available
  • Laundry

Explore the area

Map
301 E North Water St, Chicago, IL, 60611
  • Michigan Avenue
    ‪6 min walk‬
  • Millennium Park
    ‪11 min walk‬
  • Navy Pier
    ‪17 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪40 min drive‬

Room options

View all photos for Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Lake View

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Lake View

  • Lake view
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • Lake view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • Lake view
  • 66 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 2 Double Beds, Non Smoking

  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, River View

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, River View

  • River view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Down duvets, pillow-top beds, in-room safe, desk

Family Room, 2 Double Beds, Non Smoking

  • River view
  • 33 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed, Non Smoking

  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Lake View

Executive Suite, 1 Bedroom, Non Smoking, Lake View | Down duvets, pillow-top beds, in-room safe, desk

Executive Suite, 1 Bedroom, Non Smoking, Lake View

  • Lake view
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking | Down duvets, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • City view
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, River View (Pool Access)

Suite, 1 Bedroom, Non Smoking, River View (Pool Access) | Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, River View (Pool Access)

  • River view
  • Sleeps 7
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, River View

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking, River View

  • River view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

2 bars/lounges

Hyatt Regency Chicago

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, (3229)
The price is CHF 264
for 1 room
includes taxes & fees
23 Apr - 24 Apr
Hyatt Regency Chicago

About this property

Sheraton Grand Chicago Riverwalk

Eco-certified hotel with 3 restaurants and bars/lounges
Along with 3 restaurants, this smoke-free hotel has an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a snack bar/deli and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sheraton Grand Chicago Riverwalk offers 1218 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature down duvets. A pillow menu is available. Flat-screen televisions come with cable channels, pay-per-view films and Netflix. Bathrooms include complimentary toiletries and hairdryers.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us they can't get enough of Sheraton Grand Chicago Riverwalk's great location. During your stay, you're just a quick walk from Michigan Avenue. You'll find features such as free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free Wi-Fi in some public areas
  • Enjoy American cuisine at Shulas Steak House, one of the property's 3 restaurants and 2 bars/lounges
  • Continental breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the central location and the helpful staff
  • Within a 15-minute walk of Michigan Avenue and Millennium Park
  • Dogs welcome for a fee (restrictions apply)
Sheraton Grand Chicago Riverwalk offers its guests an indoor pool and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre and 43 meeting rooms are available. Event space at this hotel measures 125000 square feet (11613 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Sheraton Grand Chicago Riverwalk. Parking is available for a fee.

This 4-star Chicago hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 11:30 AM.
Shulas Steak House – This steakhouse specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar.
LB Bistro and Patissere – This bistro specialises in American cuisine and serves breakfast and lunch. Open daily.
Link – This café specialises in American cuisine and serves breakfast and lunch. Open daily.
Chicago Burger Company – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
ChiBar – This bar specialises in American cuisine and serves dinner and light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 70 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:30 AM for a fee: USD 32 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • ChiBar
  • Chicago Burger Company
  • LB Bistro and Patissere
  • Link
  • Shulas Steak House

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 125,000 square feet of conference space
  • 43 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Grab bar near toilet (89 centimetre high)
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (124 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 0 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.35 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 32 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self-parking fee: USD 70 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago

Sheraton Grand Chicago Riverwalk Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 753 out of 1316 reviews
Rating 8 - Good. 247 out of 1316 reviews
Rating 6 - Okay. 134 out of 1316 reviews
Rating 4 - Poor. 86 out of 1316 reviews
Rating 2 - Terrible. 96 out of 1316 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Stayed 1 night in Dec 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a nice location. We arrived early and we were able to check in before the check in time, what a plus! Hotel had music in lobby for New Years, very nice (not my kind of music). The room had a great view! My husband and I sat by tables outside the bar and decided to walk to bar and order, the waiter was not happy we did that and told us we needed to sit by the bar then. If he approached me one more time, I would've gone to management since we did get a room at hotel. He was not nice!
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
simply as good as advertised
Stayed 9 nights in Dec 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2024

4/10 Poor

Ali

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No parking, everyone can get in Not comfortable
Stayed 1 night in Dec 2024

2/10 Terrible

Erica

Stayed 3 nights in Dec 2024

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for families!
Wonderful! Perfect for our staycation with our 4 year old toddler. Location was excellent. Would definitely come back.
Stayed 1 night in Jan 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Bellmen were very courteous Mike and John treated Us great
Stayed 2 nights in Dec 2024

4/10 Poor

Loretta

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Jose, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and employees are very helpful. They do need more bartenders at the bar. Besides that a very good experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Roushawn

Travelled with family
Stayed 1 night in Dec 2024

10/10 Excellent

Manuel, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to everything
Stayed 3 nights in Dec 2024

10/10 Excellent

Quentin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a awesome stay, thank-you!
Stayed 2 nights in Dec 2024

4/10 Poor

Erika

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Despite my initial enthusiasm for my stay at The Sheraton, I was unfortunately disappointed by the property’s condition. While the beds were comfortable, the room was not adequately cleaned. The refrigerator was filled with expired food and past guest items, creating an unpleasant odor. Additionally, the hotel was out of comforters. The heater emitted a loud noise whenever it was activated, disrupting our sleep. Furthermore, the toilet had a poor flushing mechanism, and the shower had excellent water pressure. However, the bathroom door locked externally, which was an unusual occurrence. Despite these issues, the view from the room was breathtaking.
Stayed 1 night in Dec 2024

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Waldo, Glenview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 1 night in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

CHRISTINA

Travelled with family
Very clean, excellent service, convenient location
Stayed 2 nights in Dec 2024

10/10 Excellent

Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Dec 2024

4/10 Poor

Asad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very noisy
Stayed 1 night in Dec 2024

6/10 Okay

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Hina

Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely property with nice amenities and space to relax. The location to areas both north and south of the Chicago River makes this an ideal place to stay.
Stayed 1 night in Dec 2024

10/10 Excellent

sandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent customer service !!
Stayed 1 night in Dec 2024