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Tru by Hilton Naperville Chicago

2.5 star property

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Photo gallery for Tru by Hilton Naperville Chicago

Reception
Basic Double Room, 2 Queen Beds | Desk, bed sheets
Lobby
Business centre
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping

Explore the area

Map
1809 WEST DIEHL RD, Naperville, IL, 60563
  • Odyssey Fun World
    ‪4 min drive‬
  • Chicago Premium Outlets
    ‪7 min drive‬
  • Riverwalk
    ‪9 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪37 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, bed sheets

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, bed sheets

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Desk, bed sheets

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, bed sheets

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Single Room, 1 King Bed

Desk, bed sheets

Basic Single Room, 1 King Bed

  • 29.7 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds | Desk, bed sheets

Basic Double Room, 2 Queen Beds

  • 46.3 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, bed sheets

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Naperville by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, (1002)
The price is CHF 113
for 1 room
includes taxes & fees
9 Apr - 10 Apr
Holiday Inn Express Naperville by IHG

About this property

Tru by Hilton Naperville Chicago

Hotel in Naperville with free breakfast and fitness centre
Along with an indoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and a 24-hour front desk.
Tru by Hilton Naperville Chicago offers 121 accommodations. 50-inch Smart televisions come with satellite channels. Bathrooms include baths or showers. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they enjoy the free breakfast at Tru by Hilton Naperville Chicago. During your stay, you'll be within walking distance of Topgolf. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from Topgolf and a few minutes from Odyssey Fun World
  • Cats and dogs welcome for a fee
Tru by Hilton Naperville Chicago offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. You'll find a business centre on site. Free breakfast is served daily. The business-friendly Tru by Hilton Naperville Chicago also features coffee/tea in common area, dry cleaning/laundry services, and a front desk safe. Self parking is free.

This Naperville hotel is smoke free.

Guests are served a free buffet breakfast daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Entertainment

  • 50-inch smart TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay (maximum USD 100 per stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay (maximum USD100 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru by Hilton Naperville
Tru by Hilton Naperville Chicago Hotel
Tru by Hilton Naperville Chicago Naperville
Tru by Hilton Naperville Chicago Hotel Naperville

Tru by Hilton Naperville Chicago Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 460 out of 688 reviews
Rating 8 - Good. 129 out of 688 reviews
Rating 6 - Okay. 47 out of 688 reviews
Rating 4 - Poor. 20 out of 688 reviews
Rating 2 - Terrible. 32 out of 688 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

shawnece

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Jessica

Stayed 1 night in Nov 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The room I booked was not available. The woman at the desk said “ Why do they keep overbooking this”. At first she told me my reservation just came over which was inaccurate as I booked and paid for it weeks ago.
Stayed 1 night in Dec 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2024

10/10 Excellent

Omar, Bolingbrook

Stayed 1 night in Dec 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Stayed 1 night in Dec 2024

10/10 Excellent

Marqueia

Stayed 1 night in Nov 2024

10/10 Excellent

Mukhammadi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Raul

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Poor experience, room not clean.
I arrived to the hotel pretty late in the night for a business trip. I head to bed immediately but when I pulled the sheets I saw hair in the bed and the sheets didn't look clean. The front desk rep was very kind a found me another room quickly but the cleaninness, aftert that experience, is very questionable. Also my car got hit during the night in the partking lot and hotel doesn't have cameras. Lastly, I asked to use the printer from the business area and the computer was broken so the printer could not be used. The manager of the hotel was not very interested in feedback.
Stayed 1 night in Dec 2024

10/10 Excellent

Blaise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Dec 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jason

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient clean and simple hotel
A convenient hotel with decent breakfast, clean rooms and ample space in the lobby for enjoying company Rooms are small, but adequate
Stayed 2 nights in Dec 2024

10/10 Excellent

Rosanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - safe, friendly staff, clean, and extremely comfortable bed.
Stayed 3 nights in Dec 2024

6/10 Okay

Diane

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The door jam was out of wack so therefore our door only had a security lock.
Stayed 1 night in Dec 2024

10/10 Excellent

Suzan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! It's a modern hotel, in like-new condition. Such a positive, good-energy vibe! Many choices at breakfast- both hot 'n cold. Our room had everything we needed in a compact, efficient design. I'd love to bring that bed home!! The entrance is multi-purpose. Around the reception desk, there's a multi-use area to eat, visit, relax, play pool or buy a snack and a drink. A great, quiet, safe location too. We're TRUly impressed! Nice addition to Hilton's brand!
Stayed 1 night in Dec 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms! Beautiful hotel! Nice selection for breakfast!
Stayed 1 night in Dec 2024

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

marcel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria

Stayed 1 night in Nov 2024

2/10 Terrible

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
My reservation was not correct, even though Expedia charged me for changing it and I ended up paying $117.00 for each room as I was not allowed to use my “one key” Thank heavens the hotel had rooms and the desk clerk was excellent. Expedia dropped the ball here,
Stayed 1 night in Dec 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

Philip

Business traveller
Disliked: Cleanliness, staff & service
Previous guest left frig full of smells - called to have it removed - informed house keeping went home at 4 hotel full - no can do - i asked the night attendant to pass the concern on to the morning manger so the issue would be resolved for the next guest - no follow through I'd fire the guy - however a hotel of that size needs more than one employee on duty - hotel management issue
Stayed 1 night in Dec 2024