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Hotel Lucerna Ciudad Juarez

4.5 star property
VIP Access

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Photo gallery for Hotel Lucerna Ciudad Juarez

Front of property – evening/night
Lucerna Select, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains
Outdoor pool
Terrace/patio
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Bar
  • Parking included
  • Gym
  • Housekeeping

Explore the area

Map
Paseo Triunfo De La Republica 3976, Ciudad Juárez, CHIH, 32200
  • Plaza de las Americas
    ‪8 min walk‬
  • Paso del Norte International Bridge
    ‪6 min drive‬
  • American Consulate
    ‪9 min drive‬
  • Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Lucerna Select, 2 Double Beds

Lucerna Select, 2 Double Beds | Premium bedding, in-room safe, desk, blackout curtains

Lucerna Select, 2 Double Beds

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony | Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Balcony

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Lucerna Select, 1 King Bed

Lucerna Select, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Lucerna Select, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony | Premium bedding, in-room safe, desk, blackout curtains

Deluxe Double Room, Balcony

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Lucerna Ciudad Juarez

Luxury hotel with 24-hour fitness centre and 24-hour business centre
This hotel features an outdoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business centre and 24-hour room service.
Hotel Lucerna Ciudad Juarez offers 138 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and a safe. Rooms open to balconies. Beds feature premium bedding. Televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers.

This Ciudad Juárez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel Lucerna Ciudad Juarez. During your stay, you're just a quick walk from Hospital de la Mujer. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include free babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Steps from Hospital de la Mujer and 8 minutes on foot from Plaza de las Americas
  • Local-area shuttle service available
Hotel Lucerna Ciudad Juarez offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and a meeting room. A terrace, tour/ticket assistance, and a garden are also featured at the luxury Hotel Lucerna Ciudad Juarez. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Ciudad Juárez hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to noon.
Acueducto – This restaurant serves breakfast, brunch, lunch and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to noon for a fee: USD 26 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Acueducto

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 26 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The deposit amount is equivalent to 1 night if paid in cash.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Lucerna Ciudad Juarez
Lucerna Ciudad Juarez
Lucerna Ciudad Juarez Hotel
Lucerna Hotel Ciudad Juarez
Lucerna Ciudad Juarez
Hotel Lucerna Ciudad Juarez Hotel
Hotel Lucerna Ciudad Juarez Ciudad Juárez
Hotel Lucerna Ciudad Juarez Hotel Ciudad Juárez

Hotel Lucerna Ciudad Juarez Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 584 out of 1003 reviews
Rating 8 - Good. 142 out of 1003 reviews
Rating 6 - Okay. 109 out of 1003 reviews
Rating 4 - Poor. 79 out of 1003 reviews
Rating 2 - Terrible. 89 out of 1003 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Daniel

Stayed 1 night in Dec 2024

10/10 Excellent

Nora, Guymon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel que preserva su carácter, elegancia, y atención a sus huéspedes.
Stayed 2 nights in Sep 2024

6/10 Okay

Daniel A

Liked: Staff & service, property conditions & facilities, room comfort
Out of 5 stars I would consider it 3 stars. The employees are very friendly but the maintenance is poor. All the phones in the room work for front desk to call you but you can not call from room to front desk or even for room service. Only 1 elevator works out of the 2. Light above shower did not work. Another light in the room also did not work. It’s a pretty place but my rating will stand with 3 out of 5 stars
Stayed 2 nights in Nov 2024

10/10 Excellent

Aracely

Stayed 1 night in Dec 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Good room
Stayed 2 nights in Nov 2024

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Eliher

Stayed 2 nights in Nov 2024

10/10 Excellent

Rudy

Stayed 1 night in Nov 2024

10/10 Excellent

Yvonne

Stayed 1 night in Nov 2024

10/10 Excellent

Betsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING
Stayed 2 nights in Oct 2024

10/10 Excellent

veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Ignacio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their ac didn’t work at night or day. They claimed that was normal. Had to sleep with the window open to let in some air from the outside. Mind you that there’s a lot of traffic noise and didn’t get a good sleep for me any my family. Check out early and rented another hotel.
Stayed 2 nights in Nov 2024

6/10 Okay

Eliza

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Rating down
Staff was friendly. Great staff hotel is beautiful one of my favorite however this stay was disappointing. I rented 2 rooms one room a vap was found on side of bed (which was not good because I have my small nephew) my room sheets looked dingy and bed slept on def wasn’t up to par and Dnt think I will stay again
Stayed 1 night in Nov 2024

6/10 Okay

Beatriz

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very nice hotel, friendly staff. Shower leaked and elevator did not work
Stayed 1 night in Nov 2024

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien servicio
Stayed 3 nights in Nov 2024

2/10 Terrible

Edelmira

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super hot. They decided to shut down the air conditioning in the rooms.. however halls, main lobby, bar and dining area was fully conditioned. Carpet in the room was dirty and under the bed was never cleaned as there was lint, dirt, dust, and a pair of dirty socks under the bed. 2nd day was 80degree so the decided to turn air on for a while. But then got turned off. We were told we need to leave balcony door open to air out and cool the room. So we had to sleep with the balcony door open. Overall experience was terrible but we made the best of it as we couldn’t cancel to go somewhere else. Most staff was rude and did not offer help. We asked for a TV remote and we finally got it on our last day stay.
Stayed 2 nights in Nov 2024

4/10 Poor

Ricardo, Tucson

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Rude desk personnel. Made to feel unwelcome
Stayed 1 night in Nov 2024

10/10 Excellent

Bryan

Stayed 1 night in Nov 2024

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great very helpful.
Stayed 1 night in Nov 2024

4/10 Poor

Lydia

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
.
Stayed 1 night in Oct 2024

8/10 Good

Silvia

Stayed 2 nights in Oct 2024

10/10 Excellent

Carlos, Midland Tx

Stayed 1 night in Oct 2024

8/10 Good

Jaime

Stayed 1 night in Oct 2024

10/10 Excellent

James, Artesia

Stayed 1 night in Oct 2024