We just returned a week ago yesterday from this Spanish Main condo rental. It is a great beachside location, and that is where the positives end. Unfortunately, the sliding glass door and the windows in the unit are in need of replacement. The patio door barely opens and closes. The windows in the master bedroom are so old, rusted and warped that they no longer lock and they also leak. It rained the first two nights we were there and water poured in through the top. We had to place multiple towels on the floor to soak up the water. Per our email confirmation guidance, we are asked to reach out to the property manager, Cathy V. on the provided cell phone number. She got back to us and said “Oh yes, we know about the windows and the sliding glass door. They are due to be replaced.” Why then, are you still renting this place?! The windows leak, the patio door barely opens and closes, and most importantly, it is not safe; as this ground level condominium allows anybody from the walkway out front to just slide open the obviously unlocked/broken windows and rob you. She did not have a good answer. We requested a different unit or a refund. She said she would reach out to the owner Daniel and get back to us. Despite several more phone calls to her, we never heard back from her or the owner. The second day we were there, we realized that the toilet paper in the bathrooms were both half empty upon check-in. There were no spares available. The same went for the paper towels. While they do tell you in the check in email that those items are not provided after the initial starter pack, we didn’t even get a full amount to begin with. The unit is severely outdated, and in need of a massive refresh. The couch is old, dirty, and sags. The ventilation fan in the master bathroom doesn’t work and the cover is missing, exposing all the rusted out metal underneath. It looks horrible. I have pictures of all of these items. The final kicker was on Wednesday of our stay when a very rude property manager for the Condominiums walked up to us sitting out on the back patio and told us we would have to vacate the patio for 24 hours either Thursday or Friday for painting. We also reached out to VRBO via their “Book with Confidence Guarantee”. VRBO said the property is run by the management company and there is nothing they could do about it. We were totally screwed. What a lousy landlord, condominium unit, and fail on the part of VRBO customer service. Don’t stay here!
