2/10 – Ungenügend
Moira D.
2. Jan. 2025
Gut: Sauberkeit
Vacasa is a terrible property manager - no heat at property in Nov
This post is directed to the management company of Vacasa. Their communication was abhorrent. We did not have heat in the house during our stay in November. The indoor temperature was 56F while outside was 20F. Some of the thermostat batteries were dead and we couldn’t find replacements. Immediately I contacted the numbers listed in the book provided as well as the numbers from my check in instructions. No response. And still no heat. I called and texted again, told our issue was in the queue and to hold tight. Still no response. That night was COLD. I called and texted the next morning, referenced the previous night’s outreach attempts, asked for a prompt reply - NOTHING other than our call was logged in the queue. Repeated the calls/texts the next day (3rd day of outreach) but CRICKETS. Upon returning home, I sent screenshots of my phone’s communications logs to Vacasa to prove my attempts to contact them about the heating problem and still nothing. I’ve disputed the charges on my credit card since I have no other way of getting in touch with Vacasa. Now about the property - it was wonderful! We loved the location, the layout, the kitchen, the views. It suited our family and our needs to a t. I just wish it had heat.
Moira D.
Aufenthalt von 3 Nächten im November 2024