We checked in on Thursday, September 26; called that night to report 2 tvs not working (and it wasn't wifi), texted about the tvs again on the 27th...never heard from anyone about the tvs. One toilet would not flush, someone finally came about 13 hours before check out. There were ants in the kitchen all around the stove and the glass top on the stove was cracked. We killed 3 spiders (2 WERE IN 2 DIFFERENT BEDS!!). Overall, the house was just not clean; it seems it has been neglected for several months now. Very disappointing.