4/10 – Schlecht
Maria
17. Jan. 2025
Verbesserungswürdig: Sauberkeit
During the check in process I asked the front desk person if my room is pet free since my daughter has serious allergies. I was assured that toom is pet and smoke free. We ended up with sleepless night due to allergic reaction to dog hair that was all ovet the room. I saw that next morning during daylight. I took videos of pet hair on the side of the bed and red chair. I showed to the front desk person. She called another emplyee and they just shrug their shoulders. Apologized for poor cleaning and said they have to let service animals in. They offered me discount and I said it is not needed. I was just glad my daughter is alive. I don’t think my complaint was taken seriously. There should be designated rooms for pets just like they are for smoking.
Maria
Aufenthalt von 1 Nacht im Januar 2025