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Hotel Plaza Cozumel

3.0 star property

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Photo gallery for Hotel Plaza Cozumel

Sun deck
Rooftop terrace
Front of property
Reception
Standard Room, 1 Bedroom, Non Smoking | Iron/ironing board, free WiFi, bed sheets

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle 2 Norte #3, entre Av. Rafael E. Melgar y 5ta. A, Cozumel, QROO, 77600
  • Cozumel Maritime Terminal
    ‪2 min walk‬
  • Cozumel Museum
    ‪3 min walk‬
  • Punta Langosta Pier
    ‪11 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 Bedroom, Non Smoking

Standard Room, 1 Bedroom, Non Smoking | Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Bedroom, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Plaza Cozumel

Central hotel connected to a shopping centre in Cozumel with free breakfast
Along with an outdoor pool, this smoke-free hotel has a rooftop terrace and a children's pool. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk and express check-in are on-site.
Hotel Plaza Cozumel offers 50 air-conditioned accommodations, with complimentary bathrobes. Cable televisions are provided.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Hotel Plaza Cozumel gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Cozumel Maritime Terminal. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the pool
  • Steps from Cozumel Maritime Terminal and Malecon San Miguel
  • Beach shuttle service available for a fee
Hotel Plaza Cozumel offers its guests an outdoor pool and a children's pool. WiFi is free in public spaces. Free breakfast is available daily. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Plaza Cozumel. Limited free parking is available on a first-come, first-served basis. You'll have access to the outdoor pool at a partner property.

This 3-star Cozumel hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • Beach shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift

More

  • 1 building
  • 3 floors
  • Built in 1998
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Plaza Cozumel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 11:00 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Plaza Cozumel
Plaza Cozumel
Hotel Plaza Cozumel Hotel
Hotel Plaza Cozumel Cozumel
Hotel Plaza Cozumel Hotel Cozumel

Hotel Plaza Cozumel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 578 out of 1008 reviews
Rating 8 - Good. 301 out of 1008 reviews
Rating 6 - Okay. 103 out of 1008 reviews
Rating 4 - Poor. 19 out of 1008 reviews
Rating 2 - Terrible. 7 out of 1008 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love that we are right downtown in the center of all that is going on. Very walkable!

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 5 nights in Feb 2025

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Stay

Hotel Plaza Cozumel is like a home away from home! Great rooftop pool with lots of recliners, free breakfast that has a great selection of fruit, bread/buns, and omelets, French toast or Hot cakes. Beds are comfortable and the staff are amazing, Hiberto, Estrela, Mariano are very helpful. Try getting a room not facing the Main Street as they is a bar across the street from the hotel that is open until 5AM fairy frequently.
Stayed 14 nights in Feb 2025

10/10 Excellent

Sheila, Omaha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year and love it everytime.
Stayed 6 nights in Feb 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location….helpful, kind staff Clean…..not fancy—-but very adequate
Stayed 14 nights in Jan 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Paul, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, very helpful
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Great location

Location is great and very close to some awesome restaurants! Staff is very accommodating and helpful.This trip the room/bath wasn't as nice as the other room we stayed in. Noise from the outdoor area is loud and goes on til early morning areas. Ocean side is better but can still hear the MUSIC! The breakfast is awesome!
Stayed 4 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location, everything is within walking distance. Windows are thin and you could hear the karaoke bar across the road. It rained and we got water in our room from the window. The property is very dated. They did make a great breakfast, you pick off the menu and they serve you.
Stayed 2 nights in Jan 2025

10/10 Excellent

stephanie Modine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a hidden gem. The staff is wonderful, the room was clean and spacious. The rooftop pool was a treat. Location is perfect for walking down town.
Stayed 10 nights in Dec 2024

6/10 Okay

Komsek, Waterloo

Stayed 3 nights in Jan 2025

10/10 Excellent

J. Jesús Martínez Silva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
What a hidden gem on Cozumel! We really enjoyed our stay. The staff was super friendly and helpful. The rooms are very comfortable and the breakfast is delicious. We loved watching the sunset from the rooftop pool. There are also lots of great restaurants nearby. We will definitely be back.
Stayed 1 night in Jan 2025

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful breakfast with great service.
Stayed 5 nights in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This great little hotel is located in downtown San Miguel, the only town on Cozumel. It is a block away from live music clubs, actually Tony Bs is right across the street. The ocean is two blocks away and numerous restaurants are in the area. The pool area is on the roof and clean with a nice ocean view. This is not a fancy resort pool but perfectly fine for taking a dip away from the heat. The free breakfast was good, although the cutoff at 10 am was a little early for me, and all the staff were very friendly. If I had a minor complaint, the cleaning crew is a little too enthusiastic and are up noisily banging around very early in the morning. I obviously am not an early riser so many people wouldn't mind this. Overall, a great experience for the price.
Stayed 8 nights in Jan 2025

8/10 Good

Donna Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location for what we were doing
Stayed 6 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have been staying here on our trips to Cozumel for the last seven years. We enjoy the friendly staff, ease of check-in and out. The breakfast is is nice as it's served early enough for us to make our dives without having to rush. The rooftop pool is nice to relax around with an awesome view. The walkability to town and restaurants is a huge plus.
Stayed 4 nights in Jan 2025

10/10 Excellent

PHILLIPS, Hahnville

Liked: Cleanliness, staff & service, property conditions & facilities
quiet
Stayed 10 nights in Dec 2024

10/10 Excellent

Glenn, Lufkin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable in pricing. Breakfast was pretty good with great service. Refrigerator was much larger than you find in most hotel rooms. Older hotel but is well maintained and clean. I would definitely recommend this hotel to others.
Stayed 4 nights in Jan 2025

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, el personal muy muy amable y El desayuno muy Bien
Stayed 3 nights in Jan 2025

8/10 Good

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast authentic Mexican. Roof top pool
Stayed 2 nights in Jan 2025

10/10 Excellent

Barbara, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay there. Can’t wait to go back. Staff was friendly, breakfast was delicious, and loved the pool and view.
Stayed 8 nights in Jan 2025

10/10 Excellent

Wallis Cameron

Stayed 7 nights in Jan 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always making subtle improvements to rooms, most recent stay…. A ceiling fan has been installed in the room, a great addition. Staff is always friendly and accommodating. Highly recommend this hotel.
Stayed 11 nights in Dec 2024

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!!
Stayed 4 nights in Jan 2025