After a week at this rental, I feel there are a few areas that could be improved to make this rental worthy of an excellent rating.
First, communication needs improvement. There was no email explaining checking in or out, there was no concierge or property contact, & there was not a list of things to know, such as providing your own bottled water for the water dispenser.
The cleanliness could have used improvement as we found trash through the rental in the bathrooms & under living room furniture.
The property needs more towels - we had to go purchase additional towels to use for the week.
The water pressure, as mentioned in other reviews, isn't the best. However, the A/C units worked great.
The greatest thing about this rental is the outdoor space.
The pool & Tiki hut, as well as the patio, were outstanding & where we spent a majority of our time. While the location is removed from town, it was easy to navigate to the areas of the island we wanted to go, including the airport, downtown, & the marina.
If there was more communication between the property management & the renters, this would be an excellent review. We enjoyed our stay very much but as someone that rents regularly in Cozumel, I felt like we were just "winging it" most of the week in regards to procedures & such.
Also notable is that this is a 3 bedroom rental & each room has a private bathroom, as well as a half bath downstairs. There is also a washer/dryer unit.
Thanks for a great week!