2/10 Terrible
Kayla
Travelled with family
8 Jan 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve never left a negative review before but I feel like I have to be honest. The photos of this property are very misleading. It is very run down. There were multiple windows to condos that were boarded up with ply wood. The bannisters on the stairs leading up to our room were broken off. When we checked into our room, one of the beds had the sheets and comforter balled up just laying on the bed. The toilet had urine in it. When the AC finally kicked on at 9:15, it took hours to cool the room down. I also developed some safety concerns immediately. I was on this trip with my mom, who is in her 50s. She tripped on uneven walkway areas twice, falling both times. The sliding door to our room didn’t lock. By the time all these issues were apparent, it was late at night so I waited until the next morning to try and find staff to raise my concerns. I couldn’t find anyone. There’s not really a front desk or lobby area. I tried messaging them on their what’s app contact and got no response. Given the safety concerns, we checked out. I requested just a partial refund through Expedia, who checked with the property, who declined. We were very disappointed but were able to find a condo that was much safer at another property.
Kayla
Stayed 5 nights in Jan 2025