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Hotel Jacarandas

2.5 star property

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Photo gallery for Hotel Jacarandas

2 outdoor pools, pool umbrellas
Suite Tokiwa | Premium bedding, in-room safe, individually furnished, blackout curtains
Suite Rancho | In-room dining
Suite Tokiwa | Terrace/patio
Suite Tokiwa | Premium bedding, in-room safe, individually furnished, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pool
  • Laundry
  • Housekeeping
  • Parking included
  • 24/7 front desk

Explore the area

Map
Av. Cuauhtemoc 133, Col. Chapultepec, Cuernavaca, MOR, 62450
  • Forum Cuernavaca
    ‪3 min drive‬
  • Galerias Cuernavaca Mall
    ‪4 min drive‬
  • Cuernavaca Cathedral
    ‪4 min drive‬

Room options

View all photos for Suite Tokiwa

Suite Tokiwa | Premium bedding, in-room safe, individually furnished, blackout curtains

Suite Tokiwa

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Terraza A

Terraza A | Premium bedding, in-room safe, individually furnished, blackout curtains

Terraza A

  • 25 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Terraza B

Terraza B | Premium bedding, in-room safe, individually furnished, blackout curtains

Terraza B

  • 20 sq m
  • Sleeps 2
  • 2 Double Beds

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About this property

Hotel Jacarandas

Family-friendly hotel with 2 outdoor pools and full-service spa
2 outdoor pools, a full-service spa and a conference centre are available at this hotel. Valet parking is free. Other amenities include a complimentary children's club, an outdoor tennis court and spa services.
Hotel Jacarandas offers 86 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished. Beds feature premium bedding. Televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Cuernavaca hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision. Guests aged under 11 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kauri Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open selected days.
During your stay at Hotel Jacarandas, you'll be within walking distance of Teopanzolco Archaeological Zone. You'll find features such as free valet parking, plus 2 outdoor pools and a full-service spa.
  • Free WiFi
  • Free valet parking and self-parking
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body scrubs, body wraps or facials at Kauri Spa
  • Services include babysitting, a free children's club and a porter
  • On-site recreation includes an outdoor tennis court, basketball and racquetball/squash
  • Just a 4-minute drive from Galerias Cuernavaca Mall and a few minutes from Juan Soriano Museum
Hotel Jacarandas offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a children's pool. A business centre and meeting rooms are available. Spa services, a complimentary children's club, and a garden are also featured at the family-friendly Hotel Jacarandas. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cuernavaca hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Racquetball/squash
  • Shopping
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Hotel Jacarandas.

Property is also known as

Hotel Jacarandas Cuernavaca
Hotel Jacarandas
Jacarandas Cuernavaca
Jacarandas
Hotel Jacarandas Hotel
Hotel Jacarandas Cuernavaca
Hotel Jacarandas Hotel Cuernavaca

Hotel Jacarandas Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 183 reviews
Rating 8 - Good. 67 out of 183 reviews
Rating 6 - Okay. 10 out of 183 reviews
Rating 4 - Poor. 8 out of 183 reviews
Rating 2 - Terrible. 5 out of 183 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jesus

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Jul 2022

8/10 Good

Joshua

Stayed 2 nights in Jul 2022

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, location for what I needed, and overall the property has everything you need
Stayed 3 nights in Jul 2022

10/10 Excellent

Sarahi

Stayed 1 night in Jul 2022

10/10 Excellent

Sarahi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
excellent quiet clean and safe place ideal for my family
Stayed 2 nights in Jul 2022

2/10 Terrible

Jesus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ES UN HERMOSO HOTEL,,,LASTIMA QUE ESTE TAN DETEREORADO,Y SI QUIERESDESCANSAR AQUÍ EN UN FIN DE SEMANA OLVIDALO HAY DEMASIADO DEMASIADO RUIDO AL REDEDOR IMPOSIBLE DESCANSAR
Stayed 1 night in Jan 2022

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
The manager and staff were great. They gave super service. The manager graciously allowed me to stay two hours beyond check-out time.
Stayed 2 nights in Nov 2021

4/10 Poor

Arturo

Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The security was very rut and I very disappointed because was no friendly I was not coffee not breakfast not nothing for customer service I see very poor services .I will not recommend
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Angel Gustavo

Liked: Cleanliness, staff & service, room comfort
Good but old
Good in general, even tough, bedrooms, beds and other services are old and outdated. A renovation should be an urgent priority.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If they have a 2 for one promotion for their buffets, take advantage of it. Well worth the price, incredible selection in all three daily buffets
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Hardly changed since my last visit 28 years ago! Two very comfortable queen size beds, A/C works, breakfast and lunch buffets are very good.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente, precios de promo por alimentos excelente
Stayed 2 nights in Feb 2019

8/10 Good

Roberto

Liked: Cleanliness, staff & service
Good
You get what you pay
Stayed 2 nights in Jan 2019

10/10 Excellent

arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Stay
Although we only stayed one night, I found the hotel to be very nice. I liked the fact that everything goes quiet after certain hours, and you can stroll the beautiful grounds so peacfully. I took some great pictures. I would definitely recommend this hotel if you are traveling with children.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely grounds and pools, taff were very helpful. Food was not great

10/10 Excellent

MIGUEL ANGEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy agradable, gracias por la atención.

10/10 Excellent

ENRIQUE

Stayed 2 nights in Dec 2022

10/10 Excellent

TANIA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, excelente servicio.
Stayed 2 nights in Dec 2022

8/10 Good

Susana, Coyoacán

Travelled with family
Liked: Cleanliness, staff & service
Instalaciones un poco viejas. Deben remodelar o actualizarse