Upon arrival we noticed the room smelled like cigarette smoke. We contacted the owner who said she was aware of it as previous renters had notified her about it and she was hoping to get an air purifier installed in the future. We informed her we could not stay in a smoky environment as our child has asthma and we requested a refund for the 2 additional nights we could not stay. She agreed but the following morning told us that our first night was the most expensive night, while the Friday and Saturday during Sturgis(!) were the cheapest nights of our stay so we would only be refunded a much smaller amount. We informed her that bugs were present during our stay, including in the kitchen and one that crawled on us in bed at night. She finally agreed to give us a refund for the two nights only after demanding to see photos of the bugs. Later, after admitting others complained about the cigarette smoke she tried denying the cigarette smoke, stating it was just musty from being old.
The apartment did not come with the appropriate amount of bath towels for three people. It was missing some dishes and basic utensils such as a spatula, ladle, measuring cups and spoons. The fridge seemed old with condensation in the freezer and no ice. There was no oven, stove, or dishwasher. There was an espresso maker but no coffee provided and no grinder for beans. There was a Keurig machine with kcups and a poorly stocked basket of cheap, generic snacks. We won't stay here again.