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The Addison Hotel, SureStay Collection by Best Western

2.5 star property

Choose dates to view prices

Photo gallery for The Addison Hotel, SureStay Collection by Best Western

Exterior
Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Reception
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free WiFi
  • Air conditioning

Explore the area

Map
4505 Beltway Dr, Addison, TX, 75001
  • Addison Circle Park
    ‪18 min walk‬
  • Galleria Dallas
    ‪4 min drive‬
  • University of Texas at Dallas
    ‪11 min drive‬
  • Dallas, TX (DAL-Love Field)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower) | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower) | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

The Addison Hotel, SureStay Collection by Best Western

Hotel in Addison with free breakfast and 24-hour front desk
An outdoor pool, a 24-hour front desk and a computer station are available at this smoke-free hotel. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a picnic area, a TV in a common area and ATM/banking services are on-site. Weekly housekeeping is available.
The Addison Hotel, SureStay Collection by Best Western offers 158 air-conditioned accommodations with coffee/tea makers and a hairdryer. 48-inch LCD televisions come with cable channels.

This Addison hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an outdoor pool.
The Addison Hotel, SureStay Collection by Best Western's great location gets high marks from our customers. During your stay, you'll be within walking distance of Addison Circle Park. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free self-service breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a computer, a lift and an ATM
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Just a 4-minute drive from Galleria Dallas and 14 minutes from Dallas Market Center
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a vending machine, and a picnic area are also featured at the business-friendly The Addison Hotel, SureStay Collection by Best Western. Self parking is free.

This Addison hotel is smoke free.

Guests are served a free self-service breakfast daily from 6:00 AM to 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities will be closed during November and December:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per accommodation (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

The Addison Hotel
The Addison Hotel, SureStay Collection by Best Western Hotel
The Addison Hotel, SureStay Collection by Best Western Addison

The Addison Hotel, SureStay Collection by Best Western Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 397 out of 844 reviews
Rating 8 - Good. 187 out of 844 reviews
Rating 6 - Okay. 122 out of 844 reviews
Rating 4 - Poor. 61 out of 844 reviews
Rating 2 - Terrible. 77 out of 844 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Tim Jeremy

Liked: Staff & service
The rooms werent that nice. Pretty clean but I saw a couple of small cocroaches right when I walked into the room and another couple days later. The quality of everything was not that good but I guess ok for a 3star hotel
Stayed 3 nights in Feb 2025

8/10 Good

Elena

Liked: Staff & service
!
Stayed 3 nights in Jan 2025

2/10 Terrible

JESSICA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Marisa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got to the property the staff was not professional, after I checked in I was told they were overbooked so they would have to down grade one of my 2 king bedroom to 1 double beds. Which is fine I didn’t mine. But once I got to the king bedroom with pull out couch, there was no fridge or microwave like stated in Expedia. Also there was a piece of a condom wrapper on the floor. I also had to reach out to front desk to see if they had the blanket for the pull out couch and they told me no, those were locked up with the housekeeping things. But that I could go and get a small blanket. Which I had no option too. I was also awake by overhearing the next door room guest talking at 2am. The walls are paper thin. Overall when I come to Dallas I will not be staying here again!
Stayed 1 night in Jan 2025

2/10 Terrible

Tim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unprofessional and poor customer service

Reserved a room for 2 nights. Got into our room the first night but the second night we got locked out of our room. We went to the front desk and showed them our reservation. They thought we were lying even though we showed them proof of our reservation and that we had already stayed the night and our stuff was in our room. The lady at the front desk was extremely unprofessional and very rude. They were going to make us pay for another night even though we already had. Finally the lady gave us the key. It was an absolute mess and extremely unprofessional. I would never recommend this hotel to anyone. Very poor service.
Stayed 2 nights in Jan 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

One night stay

The place was nice. But the bed and pillows needs a update
Stayed 1 night in Jan 2025

8/10 Good

Jarrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price.
Stayed 4 nights in Jan 2025

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, looked almost new. Great front desk staff. Room was smaller than most hotel rooms but was set up to to make very usable space. Bed was very comfortable. Great location if needing lodging for the Methodist surgery hospital. For the price this is an exceptional value. Highly recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Alberto

Stayed 3 nights in Jan 2025

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff were outstanding! Breakfast was good and had several protein options. Rooms were quite and had a large TV.
Stayed 1 night in Jan 2025

10/10 Excellent

shavonne

Stayed 2 nights in Jan 2025

10/10 Excellent

Dianne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good times

Stayed 1 night in Jan 2025

10/10 Excellent

Nicholas, austin

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 2 nights in Jan 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I'll stay here again!

One night stay to have dinner with friends. Comfy bed and the entire facility was clean!
Stayed 1 night in Dec 2024

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice and quiet. Breakfast was good, but the breakfast hours are 6am-9am(should be 6am-10am for late sleepers). There was a leak somewhere near the bathroom sink, so floor stayed wet. Also sink stopper was broken. Otherwise, was a good stay.
Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Once I saw roaches and not tree roaches, my entire comfort changed. I had to shake my belongings and took them back to my car to prevent transferring them. It was really disappointing. This is 2025. Those type of roaches is from uncleaniness.
Stayed 1 night in Jan 2025

6/10 Okay

Montell

Disliked: Cleanliness, property conditions & facilities
Needs remodeling
Stayed 1 night in Jan 2025

10/10 Excellent

Trena, Mineola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff was exceptional, friendly, and very courteous!
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Stayed 1 night in Dec 2024

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Worth every penny
Stayed 3 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay, clean and comfortable .
Stayed 1 night in Dec 2024

10/10 Excellent

Anthony

Stayed 1 night in Nov 2024

10/10 Excellent

Elaine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024