Yes, improvement is needed. Had some issues with people staffing the 800 phone line, maintenance is lacking, and check out procedures. Also too much communication!
1) Problems with door lock upon arrival, people staffing 800 line were just as confused as we were. 2nd time I called they were able to reset and get us in!
2)Dining room light did not work, I called 7/11 and they did not follow up until 7/14.
3) Also, you have conflicting check-out procedures….the Book, the Framed instructions, and the emailed instructions, we did our best upon check out.
We did have a good stay, property is very quiet.