I got in late from the airport and needed a quick place for my boyfriend and I to stay for the evening. Upon arrival, the girl at the front desk told me that she had 3 reservations for me. I told her that was a mistake, we only needed one reservation. While I was trying to book the reservation directly through the website, the website kept crashing. I received no confirmation of booking at that time. I then booked on Expedia and the reservation went through and I received confirmation for that. The night girl said I needed to speak to the manager in the morning to get it refunded. When I went to speak with the manager, Yessica, in the morning- I explained the situation and she looked at me and said “there is nothing I can do for you.” She said, “I can’t refund you, you should have used the rooms.” I explained it was the websites error not mine. She offered no help and was extremely rude. I asked if there was someone in upper management I could speak to or if she had a phone number for customer service, and she said “nope, nothing.” She offered zero help and it was extremely frustrating to be treated that way when I was just asking for help to get their mistake fixed. I work in customer service and would never think of treating someone that way. I was charged $534 in total between the deposits and 3 room charges. The bathroom in our room was still dirty upon arrival and my boyfriend and I both woke up with bug bites on our ankles. Not a great experience all around. I really am
