We were informed as we were traveling the 4 hour drive that there was a problem with a frozen water pipe. The 12 of us were traveling in 3 different cars, arriving at separate times. When we arrived, the hot water had been left running in three sinks. Therefore we had no hot water. We had to endure our stay with a space heater in the way in front of the downstairs kitchen sink. The TV in the living room would not connect to anything, so we had no TV. The fireplace in the big master bedroom would not turn on. When the maintenance man showed up to fix the water pipe issue, he said there was already a trouble ticket on the fireplace in master.We also had some rooms that were too hot, and some that were too cold. We managed through all of this, and still maintained a good attitude. We are not sure why this property was not totally ready for guests. We asked the maintenance man if he was going to put heat tape on the pipes, and he said no, the pipes are plastic. When this house was built, the builder obviously did not consider the climate. One of our checkout orders was this, "turn the heat down to 50 degrees." We did as instructed, but the next guest may show up to frozen pipes too. We grew up in very cold, snowy towns ourselves. We think this property needs new water pipes that can be kept above freezing (no plastic) or the heat should be at 55 or above. The owner may save $ on the heat bill, but the guests will not be totally satisfied. Thank you for asking.