I'm trying to figure out who to contact about getting compensation for the cleaning fee ($45) and the service fee ($34).
We arrived late to the property (8PM), they have a lock box where the key was in when we arrived which is a great thing.
We brought food to grill but the fridge was cool (NOT COLD) and there was a leak inside. I reported this immediately upon arriving. They had an emergency number but no one answered. I called the next day, and the lady said that the owner suggested we trip the breaker to get it working again. This helped the heater/AC reset because our first night was COLD. Outside temp was 25 degrees and our heater was not heating at all.
And on the night we arrived if it was not already cold enough, when we got ready for bed, the sheets were covered in white dog hair. We took photos. My mom and I shared this lodge and she is in the 60's, she has allergies. So imagine it being a cold night, heater is not heating, the sheets are dirty... and the property did not treat any of this as an immediate service!
It was unacceptable, I talked to them to see what they would do to make it better. They brought sheets and left them outside, while we were out exploring outside this property.
On the last day when we were cleaning up, I saw a pile of the white dog hair under the bed, I took photos. I also shared some of the photos with the 'emergency' number to call/text and they did not acknowledge any of this except to send them a photo, and even until now, they have ignored and said nothing about making this right.
To the owner, shame on you. For you to not show your face makes me upset, you have these people working and relay your suggestions but you did not make up/make this right for your lack of responsibility in providing us with a clean sleeping area and not saying anything, like you had someone send some sheets and ignored MY suggesting of making this right. So please consider your house rules and treat your guest better than this. We cleaned up after ourselves and the cleaning and service fees should be waived for the condition that the lodge was given to us.
I try to see who to contact from VRBO but it seems like this review is all I got.
Outside these issues, the property is beautiful, the bonfire area is nice, we did make a bonfire and had hot chocolate around the fire. We grilled outside with our own grill. We also walked their trail on the property and it was fun. Overall we made the best of it!