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JA The Resort – JA Lake View Hotel, Dubai

5.0 star property
VIP Access

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Photo gallery for JA The Resort – JA Lake View Hotel, Dubai

7 outdoor pools, open 9:00 AM to 6:00 PM, pool loungers
Lobby
Lobby
Terrace/patio
Private beach nearby, white sand, free beach shuttle, sun-loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast available
  • Spa
  • Room service

Explore the area

Map
Within JA The Resort, Jebel Ali Beach, Dubai, Dubai, 9255
  • LEGOLAND® Dubai
    ‪20 min drive‬
  • MOTIONGATE™ Dubai
    ‪24 min drive‬
  • The Walk
    ‪28 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪48 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite with Pool, Splash Park & Free Shuttle to Shopping Malls

Premium bedding, down duvets, minibar, in-room safe

Junior Suite with Pool, Splash Park & Free Shuttle to Shopping Malls

  • Desert view
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedroom Outdoor Jacuzzi Suite with Signature Lounge & Saltwater Pool Access-Free Shuttle to Mall

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Outdoor Jacuzzi Suite with Signature Lounge & Saltwater Pool Access-Free Shuttle to Mall

  • Resort view
  • Sleeps 6
  • 2 King Beds

View all photos for Standard Room - Twin Bed with Splash Park, Beach Access & Free Shuttle to Shopping Malls

Premium bedding, down duvets, minibar, in-room safe

Standard Room - Twin Bed with Splash Park, Beach Access & Free Shuttle to Shopping Malls

  • Desert view
  • Sleeps 3
  • 1 Single Bed

View all photos for Family Rooms with Free Shuttle to Shopping Malls

Premium bedding, down duvets, minibar, in-room safe

Family Rooms with Free Shuttle to Shopping Malls

  • Desert view
  • Sleeps 5
  • 1 Double Bed and 1 Single Bed

View all photos for Golf View Room - King Bed with Splash Park, Beach Access & Free Shuttle to Shopping Malls

Balcony view

Golf View Room - King Bed with Splash Park, Beach Access & Free Shuttle to Shopping Malls

  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Golf View Room - Twin Bed with Splash Park, Beach Access & Free Shuttle to Shopping Malls

Premium bedding, down duvets, minibar, in-room safe

Golf View Room - Twin Bed with Splash Park, Beach Access & Free Shuttle to Shopping Malls

  • Golf view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room King Bed with Pool, Beach, Splash Park & Free Shuttle to Shopping Malls

Premium bedding, down duvets, minibar, in-room safe

Premium Room King Bed with Pool, Beach, Splash Park & Free Shuttle to Shopping Malls

  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room Twin Bed with Pool, Beach, Splash Park & Free Shuttle to Shopping Malls

Premium bedding, down duvets, minibar, in-room safe

Premium Room Twin Bed with Pool, Beach, Splash Park & Free Shuttle to Shopping Malls

  • Golf view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room - King Bed with Splash Park,  Beach Access & Free Shuttle to Shopping Malls

Premium bedding, down duvets, minibar, in-room safe

Standard Room - King Bed with Splash Park,  Beach Access & Free Shuttle to Shopping Malls

  • Desert view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Terrace Suite with Signature Lounge & Saltwater Pool Access with Free Shuttle to Malls

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Terrace Suite with Signature Lounge & Saltwater Pool Access with Free Shuttle to Malls

  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Private Pool One Bedroom Suite with Signature Lounge & Saltwater Pool Access - Free Shuttle to Malls

Private Pool One Bedroom Suite with Signature Lounge & Saltwater Pool Access - Free Shuttle to Malls | Premium bedding, down duvets, minibar, in-room safe

Private Pool One Bedroom Suite with Signature Lounge & Saltwater Pool Access - Free Shuttle to Malls

  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Resort Course One Bedroom Suite with Signature Lounge, Saltwater Pool Access-Free Shuttle to Malls

Premium bedding, down duvets, minibar, in-room safe

Resort Course One Bedroom Suite with Signature Lounge, Saltwater Pool Access-Free Shuttle to Malls

  • Resort view
  • Sleeps 5
  • 1 King Bed

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Lobby

JA The Resort - JA Beach Hotel, Dubai

  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (738)
The price is CHF 269
for 1 room
includes taxes & fees
20 Apr - 21 Apr
JA The Resort - JA Beach Hotel, Dubai

About this property

JA The Resort – JA Lake View Hotel, Dubai

Stylish beach retreat with 7 outdoor pools
Spend the day relaxing at JA The Resort – JA Lake View Hotel, Dubai's private white sand beach, practising your swing on the golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
JA The Resort – JA Lake View Hotel, Dubai offers 348 air-conditioned accommodations with fireplaces and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. LED televisions are featured in guestrooms. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and free newspapers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 4 outdoor tennis courts, a marina and a health club. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology.
During your stay at JA The Resort – JA Lake View Hotel, Dubai, you're just a quick walk from Palm Islands. You'll find features such as free WiFi in public areas, free valet parking and a free beach shuttle.
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 3 restaurants, a coffee shop, 2 beach bars and 3 swim-up bars
  • Buffet breakfast served daily for a fee
  • Take a swim in the 7 outdoor pools
  • Treat yourself to deep-tissue massages, body scrubs or manicures and pedicures at the spa
  • Services include free babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a golf course, 4 outdoor tennis courts and a gym
  • 11.2 mi (18 km) from LEGOLAND® Dubai and 11.2 mi (18.1 km) from MOTIONGATE™ Dubai
  • Free beach shuttle service
Some rates at JA The Resort – JA Lake View Hotel, Dubai are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Feel the sun on your face and the sand in your toes on the private white sand beach, located just 500 metres away. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). Summer fun is a breeze at JA The Resort – JA Lake View Hotel, Dubai, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 3 swim-up bars. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
81 – On-site buffet restaurant.
REPUBLIK – On-site bistro. Open daily.
BIBÉ – On-site rooftop bar. Open daily.
KINARA – On-site fine-dining restaurant. Open daily.
LOBBY LOUNGE – Overlooking the golf course and pool, this lobby lounge serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at JA The Resort – JA Lake View Hotel, Dubai are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Windsurfing

Languages

Arabic, Bulgarian, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: AED 130 per person
  • 2 beach bars
  • 3 restaurants
  • 3 swim-up bars
  • 4 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 81
  • BIBÉ
  • KINARA
  • LOBBY LOUNGE
  • REPUBLIK

Things to do

  • 4 outdoor tennis courts
  • 7 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Archery
  • Beach club
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free children's club
  • Full-service spa
  • Golf caddies
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Helicopter/aeroplane tours
  • Horseback riding/rentals
  • Library
  • Mini golf
  • Motor boating
  • Parasailing
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Racquetball/squash
  • Sailing
  • Sauna
  • Steam room
  • Tennis lessons
  • Water skiing
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free babysitting
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • Marina
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Fireplace
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The minimum height to access the water park is 39 inches (100 centimetres). Children under 47 inches (120 centimetres) in height must be accompanied by an adult.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JA The Resort – JA Lake View Hotel, Dubai

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 250.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 130 per person
  • Airport shuttle fee: AED 295 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 250.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
JA The Resort – JA Lake View Hotel, Dubai offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Outside food is not permitted on the premises with the only exception of baby food.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

JA Lake View Hotel Dubai
JA Lake View Dubai
JA Lake View
Hotel JA Lake View Hotel Dubai
Dubai JA Lake View Hotel Hotel
JA Lake View Hotel Dubai
JA Lake View Dubai
JA Lake View
Hotel JA Lake View Hotel Dubai
Dubai JA Lake View Hotel Hotel
Hotel JA Lake View Hotel
JA Lake View Hotel
JA The Resort JA Lake View
Ja The – Ja Hotel, Dubai Dubai
JA The Resort – JA Lake View Hotel, Dubai Hotel
JA The Resort – JA Lake View Hotel, Dubai Dubai
JA The Resort – JA Lake View Hotel, Dubai Hotel Dubai

JA The Resort – JA Lake View Hotel, Dubai Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 66 out of 97 reviews
Rating 8 - Good. 16 out of 97 reviews
Rating 6 - Okay. 7 out of 97 reviews
Rating 4 - Poor. 3 out of 97 reviews
Rating 2 - Terrible. 5 out of 97 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Iulian

Stayed 2 nights in Sep 2024

10/10 Excellent

Mirela Oana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Corinna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little getaway for the National Day holidays. Pleasantly surprised about property and amenities, incl access via the neighboring JA hotels. Super friendly welcome by Sulith at front desk. Will be back!
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

Aakriti

Stayed 1 night in Sep 2024

10/10 Excellent

PERRY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

PERRY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Alicia, Central

Stayed 1 night in Apr 2024

10/10 Excellent

Alicia, Central

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice hotel with big rooms, balconies and an excellent food. Staff are really nice but lack experience.
Stayed 1 night in Apr 2024

6/10 Okay

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & good service but too busy!
Check in was easy and quick and room was ready by 2.15 when we arrived. So we got an early check in which was nice. The gym is ok. Worth using. Rooms were nice, comfortable. Service was good. But the queues to breakfast were a shame. Availability of foods was limited kept running out. Availability of booking restaurants at night time was disappointing as we could only get 18.30 yet when we left by 20.15, the restaurants were still not busy , so unsure why we could not book 19.00 or 19.30. Swimming pool was far too busy which made it unenjoyable. We moved up to the pool at JA beach resort but again a lack of beds. We left the property at 10am on check out day. We would usually enjoy the last day. The service made up the for disappointments, the bar staff work so hard. 1 person managing the pool bar, understaffed. I felt bad for the guy as he gave great service.
Stayed 3 nights in Apr 2024

10/10 Excellent

Arkadi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

2/10 Terrible

Ali, Dubai

Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel
First class service from start to finish. All staff are very polite and helpful. I will definitely be back if I return to Dubai.
Stayed 5 nights in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
BEAUTIFUL RESORT HOTEL OUTSIDE THE CITY
Stayed 7 nights in Oct 2023

10/10 Excellent

Dhrumil, stoughton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“Experiencing the JA Beach & Lake View Hotel is nothing short of magical. Nestled in a prime location, the resort offers a perfect blend of luxury and comfort. From the diverse range of activities catering to all ages to the exquisite dining options, every detail is thoughtfully curated. The service is impeccable, with staff going above and beyond to ensure a memorable stay. Whether it’s for relaxation or adventure, this resort property has it all, making every moment here a true delight for travelers.”
Stayed 2 nights in Jan 2024

10/10 Excellent

Fahad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at the lake view JA, its an amazing resort, it has all the facilities and its kids friendly, but there is nothing around the resort and its so far from all Dubai attractions..
Stayed 2 nights in Jan 2024

8/10 Good

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Emma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Beautiful setting/rooms, average food, run down
A great setting, great wildlife and beautiful rooms. Food was very average and over-priced. Not very accommodating to dietary preferences sadly and some areas were a bit run down like the captains bar. But service generally was excellent and it is a lovely place.
Stayed 1 night in Dec 2023

10/10 Excellent

Shyam Srivats

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has everything you need to experience luxury in Dubai
Stayed 3 nights in Aug 2023

10/10 Excellent

Samuel

Stayed 5 nights in Aug 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Lots of activities in the area of the hotel. Good choice of restaurants
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service
No incentives at all being a VIP access property. The service at the restaurants were poor and some did not allow kids below 12 past 9pm. The pool timings are very short as compared to other hotels, resulting in overly packed swimming pools. Room service and especially in-room dining service was very slow. Overall a very poor experience.
Stayed 1 night in Jun 2023

2/10 Terrible

Yasir

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible experience at Repablic restaurant of JA lake view hotel that turned our anniversary celebration and vacation into a nightmare.. to start with , we were 5 adults and 2 kids. The frise which was served was cold and we asked to be replaced.. before finishing the dinner I got severe nausea and ran to the room because of food poisoning I had diarrhea and my wife suffered from the same thing the whole night with vomiting, her mom who was with us at the restaurant suffered from the same symptoms.. in the morning when we rised a complaint they sent us the nurse who requested for a stool sample from my wife to investigate , what shocked me the hotel is asking for 300 Dhs for the stool test!! Which we refused to pay .. they didn’t handle the complaint professionally and didn’t show empathy or care to know the truth.. adding to this the check in process took 2 hours and the water in the room (shower) is cold
Stayed 2 nights in Apr 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Week away to chill and unwind!
Great week stay at the JA Lake View resort on All Inclusive package. Nice hotel, great pool and not to busy. You can go to the other hotels in the resort on the resort golf carts. SandBar down at the marina was great to unwind in the late afternoon. Special shout out to Dalen at the pool bar for great service and cool drinks! Great stay and we will be going back again next year!
Stayed 7 nights in Apr 2023

4/10 Poor

Amir

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Well where to begin? This hotel doesn’t have an address on the map and impossible to get directions to it! It took taxi drivers 2 hours to find it from airport and cost us over $120 to finally get there It’s literally in the middle of nowhere! In the middle of desert and 45-50 minutes away from anywhere! Then we get to front desk for check in and rude staff disregard my VIP status and put us in a room on first floor behind the noisy restaurant and said there’s no room available which was absolutely dishonest because I checked online and there were multiple rooms available in different floors and then next day I asked the manager Mr. Morad to change our room and he lied again and referred me to his Boss Mr. Maher who was another rude and dishonest person! When management is wrong what do you expect from staff?! This was my worst experience in last 23 years traveling to Dubai I don’t recommend this place to anyone not even my enemy I had enough of this hole in the middle of nowhere! I hope Expedia removes this place from the website! If it wasn’t for cheap Eastern European tours I don’t believe this place would have any business!!
Stayed 6 nights in Mar 2023