I cannot believe you have such a miserable hotel on your site!
General impression is poor and dirty when entering the Hotel (already paid: too late anyway!)
Nobody at the reception, when the lady showed up finally she's bored and treat the check-in like a punishment.
The lift is out of order, need to wait 5 mnutes inside to go back to the reception and tell her.
She just said "it's broken", I ask to put a notice on the door " and get a "no need, it's pretty obvious.
The room smells dust, windows open, cannot close because the hand is broken.
I go back downstairs to ask the password for the wi-fi: "out of order" as well, of course.
I ask for a good restaurant: "plenty of it, you'll find one"!
Never More in a "Best Western"