We arrived around 7-8pm and check in was easy. That’s the only good thing about this property. Within 25 min we had 3 of the 5 kids crying due to how dirty and how many bugs were inside this home. Bugs, not one, not two, we’re talking tons. Little white bugs all over furniture/beds. Big bugs we found all over the floor and even in one of the kids hair. Fruit flies, so bad we wouldn’t even set our tooth brushes out. Ants on the floor. Then we turned the kitchen sink on and it flooded. The pipe isn’t even connected. The one half of the house smelt like urine so bad we closed the door to that part of the house and didn’t go near it. I contacted support within 15 min of arrival regarding the missing paddle boards but was told to find a rental place on yelp nearby to rent them if we wanted to used them. The listing shows and states there are kayaks and paddle boards, plus a sign on the shed stating there are paddle boards.. nope there are not. There were THREE garbage containers outside the home that were over flowing so much the kids couldn’t close thus blowing garbage all over the yard. They wouldn’t even respond to refund us and let us use this money for another place to stay, instead they waited until after midnight to call and offer a refund IF we left the property right then with our 5 sleeping children. Where do we go after midnight when we just unpacked/arrived to a vacation spot we’ve never been to!? The worst experience we’ve had by far and we travel alot.