I cannot see the original listing to respond to the accuracy of online listing, but our group agreed that the apartment was updated, extremely clean, comfortable, and conveniently located. We received emails with explicit instructions for arrival and departure, so we had no need to communicate further, though the offer was there if we had issues. As Americans on what we would call the 4th floor, not having a lift to help us finish the trek home was a bit tiring after days of walking the city, but we would do it again if we get the chance to return to Edinburgh