6/10 – Okay
Alex S.
14. Okt. 2023
Gut: Sauberkeit
Nice house, good location, terrible management company
The property was great, the location was perfect in west end, but the management company doesn’t do their job.
I struggled to get any responses from them after multiple attempts over months to get check in information and didn’t manage to get any information until a few hours before check in when I had already landed in Edinburgh.
I had to contact VRBO multiple times to get them to contact the management company so I could get a response.
I also sent a message in advance requesting a late check out and then at 10am (the check out time) on the DOT, they were banging on the door for us to be out.
Normally there is a little grace period when you are leaving and I couldn’t believe they were banging on the door right at 10am to kick us out after especially after I had requested a late check out.
Of course the company again said they “didn’t receive it my message”. At that point we just left and I didn’t even answer them.
In conclusion, great location, good house, terrible communication and management company running it.
Wouldn’t return based on that factor.
Alex S.
Aufenthalt von 2 Nächten im Oktober 2023