2/10 – Ungenügend
michelle m.
23. Apr. 2024
Gut: Sauberkeit
Worst Stay and Bad Customer Service
This property had the makings of a nice place, good layout&location & new sofas, but it was by far the worst stay I've ever had&would drive me back to using hotels if that had been an option this weekend. We arrived on Fri &after falling asleep, the smoke detector battery started going dead &began beeping. It kept us up ALL night long. I spent the night with 1 pillow under &1 on top of my head to keep the noise out. I tried calling for assistance in the morning, but was unable to get anyone on the phone or even leave a voicemail. Meanwhile, every mattress in the place was horrible. Think summer camp cots with sheets that were so scratchy that even Walmart could make them more comfortable. There is a street light that shines into one of the BR's,1 of the eyes on the stove did not work ,& 1 of the bathroom sinks was slow draining. When I finally was able to get the property mgr on the phone, she informed me that they did not have anybody to fix any of these things over the weekend but that she could be out in an hour to replace the battery in the smoke detector. We discussed the possibility of 1night's refund but was told she'd have to discuss it with the owner and she'd call me back. She did not so I asked to see her when I dropped the keys off on our way out of town. I was told she was unavailable & would call me later which she did not. I called again 2 days later & was told that a $50 refund was all she could give. My advice to anyone is to stay away from this place!
michelle m.
Aufenthalt von 2 Nächten im April 2024