On our 1st day, the broker or the owner’s representative showed disrespect to the family members while giving instructions on how to use the facilities allowed. Not only did he insult the family helper but also my mother in law!
The broker informed us that we will have to pay for the electricity bill although it’s not even mentioned in the policy. We contacted him through phone before booking, and he confirmed it’s included in the whole amount.
Trying to discuss the proper way he deals with people, coming this long way to enjoy their stay, he cancelled our reservation and sent us a threatening whatsapp message when we complained on the website. The message is available upon request from anyone who wants to book with him. Complaining on Vrbo didn’t succeed as no one was able to help in either refunding the payment so we can book another villa after being threatened to be kicked out, or trying to find any other solution for our miserable situation!
Fortunately, we were able to contact the owner directly, and she stated that she knows nothing about what was happening behind the scenes promising that the broker won’t contact us during our stay.
On our final day, we called the broker to come to take the keys and check for any damage as he threatened that he would accuse us of causing damages even if we didn’t.
Surprisingly, he didn’t even check any of the electronic machines whether we ruined any or not, he rather went upstairs and came down holding a bed sheet and a pillow cover that were stained with make up and started yelling that if the stains were not removed, we would definitely pay for them. We went on trying to calm him down by telling him that it’s normal and we are used to this at our home. We also explained that they will disappear when washed, which is the norm but as he is not the type of person who can listen to anyone but himself, he started yelling more and more making the kids frightened for the second time as the same on our arrival.
By the way, his name is “Islam” so if you want to book don’t ever try to deal with him in order not to ruin your vacation and scare your kids. My advice is that you book through the owner directly as the villa is really worthy and clean.