Upon arrival at noon, we left our luggage with the staff and returned at 6pm, only to discover that cabana #3 was in deplorable condition. The room had numerous issues, including exposed electrical wires near the faucet.
The real nightmare began when we found out that there was no hot water in the room. Despite attempts by a staff member to fix it at 10pm, we were informed that nothing could be done until the following day, so I had to shower in the restaurant's bathroom at 11pm.
The next day, the hot water issue persisted, and we were forced to leave the hotel at 10am without having showered. Adding to our disappointment, the hotel failed to disclose that it is situated on an animal farm. Throughout the night, roosters crowed incessantly, dogs barked, and ducks quacked, making sleep impossible. To make matters worse, loud Colombian music blared until 3am from other guests and residents on the farm.
In the morning, when we sought to discuss these problems with management, we were informed that Paula the owner was on vacation and they couldn't do anything. I reached out to her via text message, and she defended the animal noises as part of the "nature experience" and falsely claimed that the water heater was fixed. Potential guests, beware: do not be fooled by the attractive photos online. Ibuku Hotel is a nightmare waiting to happen, exacerbated by an owner who refuses to acknowledge or address legitimate concerns. Avoid this place if you value your vacation and sanity.
