21 Aug 2024 by Manager
Chère Séverine,Nous apprécions énormément le temps que vous avez consacré à partager votre appréciation sur votre récent séjour au sein de notre hôtel Barceló Hydra Beach Resort. Nous nous efforçons de dépasser les attentes de nos clients et vos commentaires nous aideront dans cette démarche.Nous sommes désolés que certains aspects de votre séjour n'aient pas été à la hauteur de vos attentes. Nous comprenons que les activités nautiques telles que le canoë et le paddle ont été une source de déception et nous souhaitons clarifier que certaines de nos installations sportives sur place sont disponibles moyennant des frais supplémentaires, comme indiqué dans nos communications. Concernant votre expérience au restaurant, nous regrettons que celle-ci n'ait pas répondu à vos attentes et nous prenons note de vos observations sur la qualité de l'ambiance et de la nourriture. En outre, nous sommes conscients des préoccupations environnementales et nous nous efforçons constamment d'améliorer nos pratiques pour être plus respectueux de l'éco-système.Nous sommes néanmoins ravis que la propreté de la chambre et la qualité de notre service aient été à la hauteur de vos attentes. Ces éléments sont essentiels pour nous et nous sommes heureux de savoir que vous les avez appréciés.Nous espérons que vous avez eu l'occasion de profiter de notre emplacement privilégié avec un accès direct à trois magnifiques plages et des vues imprenables sur l'île d'Hydra, ainsi que de notre complexe proposant une variété de services incluant un spa avec vue sur la mer, des terrains de tennis et de football.Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous. Bien à vous,
The property is closed during the winter season.
All-inclusive room rates at Barceló Hydra Beach are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Entertainment
Not included
Some rates at Barceló Hydra Beach are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Barceló Hydra Beach, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as kayaking and volleyball. Free breakfast is available daily. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This Mediterranean hotel also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available. This 5-star Ermionida hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Barceló Hydra Beach offers 347 accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies. Each accommodation is individually decorated. 37-inch flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily from 8:00 AM to 10:30 AM.
Main Restaurant – On-site buffet restaurant.
Club Premium Restaurant – This restaurant specialises in international cuisine.
Kivotos Restaurant – This restaurant specialises in Greek cuisine.
Bijou Lounge – On-site restaurant.
Late-night fare is available from room service (during limited hours).
An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include outdoor tennis courts, a steam room and a fitness centre.
Children aged under 16 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Barcelo SPA has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Children under 16 years old are not allowed in the spa without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Barceló Hydra Beach offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.