When I first opened the door, I was overwhelmed by the strong stench of urine (dog?). I thought it was coming from a rug in the living room, so I put it outside, but soon realized the stink also permeated into the flooring.
Within 10 minutes of arriving, I responded to the Vacasa check-in text, “If you have any questions once at the property, reply to text..”
"This place reeks of urine!!! It seems to be coming from the rug under the table. I had to put it outside. I couldn't stand it."
For three days (6/21-23) I sent Vacasa text detailing the problem and asking for someone to take care of the problem. Some of the responses:
“I will notify our Local Operations Manager”
“I will let our local team aware of this”
“Is it okay to enter the home if you are not present”
“Is this the best phone number to reach you”
“…a full refund of the cleaning fee will be compensated”
“The rug will be removed shortly”
Every day I was there, I had to keep the windows open, and when I left, I knew the stench would be there to greet me.
I left on 6/25 and no one had called or stopped by; the rug was still on the porch; there was no closure of anything.
One more thing. I checked previous reviews
Sterling J.
Jun 14, 2024
Was fine after I removed the rug.
I appreciate a pet friendly place but this rug has seen it's last days. I had to keep it outside to be able to breathe.
scott E
Apr 19, 2024
I cannot recommend this to anyone who has sensitivity to urine smell.