First, we decided to come in knowing there was a potential for cold, winter weather. The property manager contacted me a few days prior to make sure that we were still coming, then communicated with me options since the weather was going to be bad. We moved from the treehouse to the chalet due to the risk of pipes freezing. Next, the entire stay the owner and property manager were in contact the entire stay. They made sure we had everything we needed including extra space heaters and a large broom to sweep off the porches and walkway. The owner was out snowblowing the sidewalks and parking lot. He was just so kind and helpful. Next, the location was beautiful and safe! It snowed 4+ inches while we were there and it was just beautiful! The location is perfect to get anywhere in town. Lastly, with the weather being bad, we weren't sure how it was going to be getting out. We ended up having no issues, but i am confident that if we had had any issues, they would have worked with us to get us safely on the road. As much as I loved the location, the owner and manager were really what made the stay. Not everyone would have been so helpful and kind.