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Mercure Exeter Southgate Hotel

4.0 star property

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Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
Bar (on property)
Indoor pool
Beach
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

Map
Southernhay East, Exeter, England, EX1 1QF
  • Exeter's Historic Quayside
    ‪3 min walk‬
  • Exeter Cathedral
    ‪6 min walk‬
  • University of Exeter
    ‪19 min walk‬
  • Exeter (EXT-Exeter Intl.)
    ‪17 min drive‬

Room options

View all photos for Family Room, 1 Double Bed (Classic)

In-room safe, desk, blackout curtains, soundproofing

Family Room, 1 Double Bed (Classic)

  • 15 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 1 Double Bed

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Twin Room, 1 Double Bed

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Lobby

Leonardo Hotel Exeter

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, (1000)
The price is CHF 95
for 1 room
includes taxes & fees
4 Apr - 5 Apr
Leonardo Hotel Exeter

About this property

Mercure Exeter Southgate Hotel

Family-friendly hotel with health club and sauna
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests aged under 16 years old are not allowed in the swimming pool.

Our customers tell us they can't get enough of Mercure Exeter Southgate Hotel's great location. During your stay, you're just a quick walk from Exeter Cathedral. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the location and the pool
  • 6 minutes by foot from Exeter Cathedral and a 3-minute drive from University of Exeter
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Mercure Exeter Southgate Hotel, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 151 square feet (14 square metres) and includes conference space. A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the family-friendly Mercure Exeter Southgate Hotel. Parking is available for a fee.

This 4-star Exeter hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 11:00 AM.
Mercure Exeter Southgate Hotel has a restaurant serving lunch and dinner.
24-hour room service is available.

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 15 per night)
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gate House Restaurant

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • TV in common areas

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • Highchair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 151 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (112 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (102 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.50 per person
  • Self-parking fee: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 375 out of 1002 reviews
Rating 8 - Good. 298 out of 1002 reviews
Rating 6 - Okay. 179 out of 1002 reviews
Rating 4 - Poor. 100 out of 1002 reviews
Rating 2 - Terrible. 50 out of 1002 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Mike

Business traveller
Liked: Staff & service
The hotel needs a refurb or to reduce the price of the rooms. Charging £10 for a swim isn't really on either
Stayed 1 night in Dec 2024

4/10 Poor

Daniella

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
In the evening there was a power cut. staff did not communicate any procedures, we did not know what was going on and were left sitting at the bar in the dark not knowing if we could get into our room or not and how long it would be out. We had extremely noisy neighbours who were screaming and crying at each other close to midnight. Which was resolved by staff. Then when we checked in we were told this month they had free spa access but were not pre told so did not bring any swim wear due to being under the illusion it cost. Beautiful hotel but run poorly and some staff were rude.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location otherwise very standard
The staff were very welcoming. Parking was good and very convenient (albeit slightly pricier than the multistorey which was a 2 minute walk away). We had booked for early check in however on arrival told this was not possible as the room was not ready. Had we known, our travel plans would have been altered to accommodate this. The room was standard ... I am not sure the price was justified for the room. The bed was not overly comfy. There were few amenities in the room - empty bar, no hairdryer, no extra pillows or towels , very sub standard coffee supplies. Small things that were expected for the price of the room. For us the biggest inconvenience was a power outage during our stay which left us with no electricity and no running hot water for a period of time. Although this was unavoidable and not in the hotels control, we had hoped at the least an apology for the inconvenience. The location of the hotel is excellent if you want to explore the city.
Stayed 1 night in Dec 2024

10/10 Excellent

Ronayne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely building we usually stay in the sister hotel in Exeter but I like this one better. Will be back again.
Stayed 1 night in Dec 2024

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not the best in the end
Hotel was good, room great size and great location. Unfortunately our room was directly above the main entrance, and as there was a party on, the main smoking area was directly under our window- was extremely noisy until past one in the morning. We also had a blue light shining up on the outside the entrance directly into our room, aircon did not work so room was very hot
Stayed 1 night in Dec 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very friendly. The Pool was lovely. Rooms are spacious and the hotel is generally well decorated. Very happy with our stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Simon

Stayed 1 night in Nov 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely well equipped gym. Good breakfast
Stayed 2 nights in Nov 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room wasn’t ready until 3pm, an hour after it should have been
Stayed 1 night in Nov 2024

8/10 Good

CHRISTINA

Stayed 2 nights in Nov 2024

10/10 Excellent

Emily

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Adele

Liked: Property conditions & facilities
Excellent
Just stayed for 1 night but wish it could have been 2. All staff super friendly & accommodating, room spotless as was the whole hotel, lovely Christmas decorations & pool, sauna & jacuzzi amazing
Stayed 1 night in Nov 2024

10/10 Excellent

Neil

Stayed 1 night in Nov 2024

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great location close to the cathedral, clean and cosy rooms with a lovely warm reception.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jamie

Stayed 1 night in Nov 2024

8/10 Good

Richard

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived on a Saturday afternoon, no parking available at the hotel. Parked in Magdolen at car park 2 mins walk from hotel and cheaper Check in was straightforward. Our room was clean and comfortable. Staff we interacted with were friendly. Would stay again
Stayed 2 nights in Nov 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We enjoyed our stay overall. It was a little spoiled that the AC was not working in the first room we were allocated. I had paid for an upgrade too. We were moved to another room without any fuss and I was refunded on checkout. The hotel is well located, close to the Cathedral and a 5 minute walk to the quayside. We found the staff to be very friendly and helpful, nothing was too much trouble. The hotel was clean and comfortable. A special mention to Alice & Peter who helped us when we had to move rooms. We will return to the Mercure, hopefully for a little longer, soon. We highly recommend this hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
really nice stay with staff just as friendly as our first visit. just the lack of care of the car park from the days snow which can’t always be helped understandably
Stayed 1 night in Nov 2024

4/10 Poor

CGB Communications

Stayed 1 night in Oct 2024