This house is beautiful, clean, well appointed with large bedrooms and a sparkling kitchen. Amazing vistas, gorgeous landscaping, an inviting fire pit and trails: it's exactly what you're hoping for on a mountain getaway. Would have easily given it 5 stars, except....
After 36 hours the house ran out of water - nothing from the taps. We are not excessive or wasteful. This is a structural flaw. The real issue though was the lack of support from the rental agency:
1. When we called to tell them about the water, the first reaction was a host of excuses: we brought too many guests, they warned us in advance, we didn't understand the reality of mountain living, it was a new property for them. On the "warning": 48 hours before we arrived I called them to ask about a crib. During that chat they airily remarked that the guest maximum was 8, we had 9 and we might have an issue with HOT water. There was no warning about losing water entirely. Also, 4 of our 9 guests were under age 7 and they showered together - it's silly to claim one extra 6 year old caused this.
2. Then, they told us we had to move. They made an attempt to find another house and told us to call other rental agencies ourselves, and mentioned that the Days Inn (?!) might have space. They didn't seem to get that we didn't WANT to move and wanted to work with them on a solution - we suggested they cover the cost of a hotel room we could visit to shower and they said no. We unilaterally decided to tough it out and spent ~$120 on water jugs, paper plates, napkins, and plastic cutlery. After a day the water slowly began to replenish and we severely restricted use for the remainder of our stay. We still had a great time by making light of the situation and not caring about getting a bit grimy.
We didn't hear a peep from them after that. No check ins and certainly no courtesy water drop-off. They did refund us for 3 nights of our stay.
Is this a fantastic property? Yes. Does it have a major flaw? Yes, but either it'll be fixed or you can come prepared (hello, dry shampoo and wet wipes!) In our minds the choice for any renter is whether you are OK figuring out what to do if something else goes wrong - the rental agency missed an opportunity to provide good customer service to a reasonable group of folks trying to make the best of a challenging but by no means impossible situation.