2/10 – Ungenügend
Karen M.
8. Apr. 2025
Water stoppage unresolved
We came here for a surprise birthday party. Upon arriving at facility went found no one to help in person or by phone. Response by text intermittent and delayed. Problems: keypad access to room not working had to wait for text for key box access. Room much in need of overhaul mold in shower broken toothbrush holder. We unpacked had a nice dinner only to find tv didn’t work. Again had to give ok to enter room while we were out to fix. Next day after showering to go out to party cold water in shower did not turn off. Called and left messages with no responses for 3 hours already at party. Had to leave party to put key back in lock box because they did not have another to access room. Back at 10 pm water still running full force since 1145am. Received in text earlier that it would be taken care of that day. Not the case. Called again got someone who said they would contact on sight people but to no avail. Received a text that they would be coming the following day between 9-5 to take care of. At that point my husband called and told them that we could not stay and sleep with water gushing out of shower all night. They did not care and we told them we were leaving. We packed and left putting key in box. Needed to find a hotel for the next two night flying home today. They continued to text us automated texts about how was our stay. 730 last night we got a text saying sorry for our trouble but they were busy with other people. Today we got a text saying thank you for your text.
Karen M.
Aufenthalt von 3 Nächten im April 2025