2/10 Terrible
Lyndsey
Travelled with group
29 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I booked this hotel based on its amenities. After arriving at the location and checking into our room, we found the room stunk of what was most likely mold from the air conditioner. The desk staff were not friendly at all.
There was also dirty hand prints on the back of the bathroom door etc. This was not something we complained about at the time, as we were just going to let it go. After asking about the pool hours, they told us the pool was broken. This was upsetting as we knew the weather was not going to be great, and the beaches would be windy and unusable but at least we could sit at the pool.
We expressed our disappointment and reiterated that we booked this place specifically due to how nice the pool looked and asked if we could have a discount. The person at the front desk said they could not do that. The next day we overheard the person at the counter stating they would discount another customer who was there. We asked again for a discount and the hotel again said it wasn't possible.
I did let them know we wanted a discount when they asked how the stay was through their text portal. They assured us they would send out request to the appropriate department. We did not hear back and have not yet to this day.
I did reach out to Expedia this week to see if they could help, and they were not able to get the hotel to provide a discount. I understand it's not Expedia's fault but the hotels.
Lyndsey
Stayed 4 nights in Nov 2024