2/10 – Ungenügend
Casey W.
5. Dez. 2024
Verbesserungswürdig: Sauberkeit
Beware
Upon check in we noticed a few issues right away such as missing remotes to tv’s, dirty dishes in the cabinets, and the pool was dirty with rocks and sand in it, bugs, and trash. We couldn’t contact the host until the next day as it was “after hours” and not considered an emergency. Unfortunately the more we looked around, the more problems we noticed such as mold on the kitchen chairs and dirty linens on the pillows and beds. The last straw was having a roach drop on my hair from the ceiling. Tried calling management company numerous times. Very difficult to get a call back. Was promised someone would be out to fix the pool. No one ever came. So pool was unusable for the entire time. Cleaners were sent while we were out but nothing was cleaned but the floor. Management offered to refund our cleaning fee only. Absolutely horrible experience! We left early. Would not recommend.
Casey W.
Aufenthalt von 3 Nächten im Oktober 2024