We have stayed at Destin West for 10yrs and in this particular room 3 or 4 times. This time was awful. The sofa bed is broken and not even attached to the coach so it is not useable. The couch does not sit right because the bed is broken. There was no toaster to be found. The microwave is not a conventional microwave. The balcony door is broken so if you open it then you can not shut it. The room did have beach service, but it is advertised to have a balcony box with chairs, umbrellas, and toys. We planned to use those chairs so we didn’t have to wait on beach service. Of course, there was nothing in the balcony box.
I reached out immediately and gave them permission to come into the room. I sent them pictures and still nothing was done. I received 1 call while I was on the beach and when I tried to call back, it wouldn’t receive calls. Two days went by and nothing was done. Then I randomly receive a message that they are sorry and are just going to credit me $75. I told them that that wasn’t enough considering my kids had no where to sleep, but of course they did not respond.