This was to be the first time in about 5 years that our family would all be together. We were so excited! We walked in to a 92 degree house in August!The upstairs was 90 but we were able to cool it off, but the lower level where all activities take place stayed between 84 and 88 degrees! We could not use the master downstairs and the First upstairs BR had no vent, so it stayed hot. We just doubled up in the upstairs rooms with some sleeping on the floor. The AC downstairs was broken, and even though the owner kept saying they were trying to get it fixed over the weekend, we all finally left a day early. That being said, we had a good time being together. Of course, we had to use the kitchen, which was like an oven, even though we’d precooked some of our food. The freezer in the frig was very slow to freeze, and the dish washer leaked. There was more, but overall we managed by drinking a lot of water which the hostess provided, and staying mostly on the lake. Martha, the host, was responsive and concerned and seemed to really try, but since we had an arrival time, this problem could have been solved before we got there. (A Nest thermostat would have given her access via her phone to the AC). The beds and bath were clean. The lake was clear, and we made sure to follow the house rules and leave the home as we found it. Martha offered us an additional stay later, but because our family is from all over, that wouldn’t work. A partial refund is reasonable to compensate for not being able to use the home as described. I have been in touch with Nicholas at VRBO about a refund who said I’d be contacted in 24-48 hours. That was 5 days ago and still haven’t heard anything. We we’re disappointed but made the best of the time for as long as we could stand.