The host, Masato, as well as his assistant, Ramon, were both very attentive to our needs. I received detailed instructions prior to checkin with numbers we can call with any questions or if we needed help. One night, we accidentally locked ourselves out with the wrong door code. With kids who needed to get to bed after a long tournament and not knowing what else to do, I called Ramon, though it was late at night, and he was able to talk me through the issue. It turned out that I didn't need to reset the code at all but just wait 5 minutes to try again. In a culture where most of our transactions are digital with no human interaction, being able to just call someone for quick assistance is truly appreciative.