Condo had not been cleaned when we checked in. 2 hour wait to get in the condo after cleaning. No compensation for delay except offered a late checkout which equates to the amount of time spent waiting on arrival. Owner just kept saying that would refund our money and we could leave. Which would have left us with no where to stay. We had this reservation booked for 2 1/2 months. They did not want to deal with the issues, just wanted to ignore them. I had talked to owner 5 hours before arrival to verify at that everything was all set, and yet place was not ready. Doors would not lock, air did not work well first night, but was fine afterwards. Condo was still dirty, dust bunnies everywhere. windows dirty, distorted the view to the beach. Air mattress had a hole in it, my grandson slept on it and laying on the tile floor as morning came. We had to go buy one for him. Futon in the Livingroom was coming apart and we could not open it. There was an open bag ice in the freezer and a jug of water in the fridge after cleaning crew left.
Location was perfect and overlooking the beach was perfect. Price was fair. Just wish everything else would have been nice.
Condo building was clean and staff was very nice and helpful, pool was nice. Will not book this place again. Too many choices in the Galveston area to deal with this.