We messaged hosts months before ever staying, never heard back. When I called once we were there with a question, never got a phone call back. Finally when I messaged them through VRBO, they responded to my message asking for more garbage bags that we basically get what we get (3 for for 4 days with 12 guests). When we came across little messes here and there we tried to brush it off but we found: dirty dishes, broken furniture, cockroaches and dirty floors. The front door didn't lock. You're provided a single roll of dollar store paper towels, a bottle of cheap dishsoap smaller than a salt shaker, and 3 dishwasher tablets for an entire 4 day stay. The dryer does not work. We had people try to time using bathrooms while out of the VRBO so we wouldnt run out of toilet paper, and we still did.
Truth be told, I don't mind a couple cleaning misses, I get mistakes happen, but when you're paying a cleaning fee as well as the hosting fees and cost of the rental - there is no reason your guests should ever have to take away time from their vacations to purchase their own cleaning supplies. They cheaped out wherever they could, but in my opinion, if you're providing cheap products you have to provide enough of them to last your guests. I expected the conditions of the home to match the beautiful view, but no other rental I've stayed at has provided so little for it's guests. Im surprised at the high ratings that also mentioned the lack cleanliness and supplies.