6/10 – Okay
Cassidy A.
10. März 2025
Gut: Sauberkeit
Poor Communication
My family (including a 6 month old) stayed at this cabin for the week. Upon arrival, we realized that the listing stated 2 bedrooms but it is really one bedroom with a loft. The cabin was clean, but there were ants in the kitchen. There was a bad storm where we lost power for 12 hours (not the hosts fault at all). When the power came on, the heat did not and we did not have heat for 24 hours from when the power came on. I let the host know around 2pm that we had no heat. Instead of sending someone out to fix the heat that evening, he asked me to troubleshoot by doing a few tasks (including tripping the breakers) which did not fix the heat. It got down in the 30s this night so my husband and I had to wake up every hour to turn the timer on the fireplace back on, to keep our baby warm. The next day, the repairman arrived mid morning. Upon his arrival, he informed us that he let the property manager know there was a button on the fireplace to keep it on 24/7, however the property manager never communicated that to us. The property manager has very poor communication.
Cassidy A.
Aufenthalt von 5 Nächten im März 2025