Property was exactly as pictured and we had great customer service. There were little issues that we needed resolved when we arrived late, and maintenance came the next day and took care of it. Can't ask for more than that. Property is aged but fairly well cared for. We are a cooking family and the kitchen was a bit small for any serious meals, so we struggled there but it's very obvious in the pictures how small the kitchen is so there's no surprise there. We saw 9 bears on the mountain including 4 right outside the window on our last day there, so that was a highlight! That being said, is letting your two-year old play on the jungle gym "getting some air" or "bear-baiting"? Not a question I've had to ask myself before...