Poor customer service and communication from this host. Inaccurate property description. The house we rented was spacious and clean and close to downtown Gatlinburg. However, the listing stated the house had 2 fireplaces which was a main reason we chose to book it. Upon our arrival, we discovered both fireplaces were welded shut. I sent a message to the host. He didn't reply. I contacted VRBO who was able to get in touch with the host. The host then got back to me, stating, "we will not be opening the fireplace and allowing use as it is against local ordinance for Gatlinburg Fire Code." That is false, as we own two properties in the city with operable wood burning fireplaces and have stayed in several other properties in the city with gas and wood burning fireplaces and outdoor fire pits. The host then updated the listing to reflect the fireplaces are not operable, and offered to let us use a fireplace in a lobby of a lodge they own across the street. At that point it was 6pm on the evening before we were leaving. He later apologized and offered us 20% off our next stay. That did not work for us as we own two of our own properties in the area and usually stay there. Nothing else was offered to make up for this issue. I sent a message back to the host and he did not reply. This is poor customer service and communication on the host's part. I will not stay in an Ayres owned vacation rental again.