We stayed at this property over Columbus Day weekend 2023. It was clean and well provisioned. However, the Internet and television did not work all weekend, which was a big drag on a long, rainy weekend with a sick child.
The property was advertised as having Internet and television, and the property did not deliver either Internet and television. Most places would offer some kind of compensation for the inconvenience, and the property manager assured me repeatedly that we would receive some compensation. However, the owner refused to be in touch for several weeks and then when he finally wrote back he refused to issue any kind of compensation, claiming there was a network outage and it was not his fault that the internet didn’t work.
Initially, there was a network outage in the area but then after the outage was over the Internet and TV still did not work at the property, even after a technician visited once.
Furthermore, I spent quite a bit of time during my vacation going back-and-forth with the property manager to organize an Internet technician site visit to try to fix the problem.
Good customer service and decent standards of hospitality would indicate some kind of compensation, and the owner refused to do anything.