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Radisson Hotel Grand Rapids Riverfront

3.0 star property

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Photo gallery for Radisson Hotel Grand Rapids Riverfront

Terrace/patio
Room, 2 Queen Beds, Non Smoking, River View | Premium bedding, down duvets, desk, blackout curtains
Lobby
Indoor pool
Indoor pool

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Laundry
  • Parking included
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
270 Ann Street NW, Grand Rapids, MI, 49504
  • DeVos Performance Hall
    ‪3 min drive‬
  • Van Andel Arena
    ‪3 min drive‬
  • John Ball Zoo
    ‪4 min drive‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, River View

Room, 1 King Bed with Sofa bed, Non Smoking, River View | Premium bedding, down duvets, desk, blackout curtains

Room, 1 King Bed with Sofa bed, Non Smoking, River View

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Business Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, desk, blackout curtains

Business Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking, River View

Room, 2 Queen Beds, Non Smoking, River View | Premium bedding, down duvets, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking, River View

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Sonesta Hotel Grand Rapids Airport

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, (1542)
The price is CHF 90
for 1 room
includes taxes & fees
8 Jun - 9 Jun
Sonesta Hotel Grand Rapids Airport

About this property

Radisson Hotel Grand Rapids Riverfront

Riverfront hotel with fitness centre and 24-hour business centre
This smoke-free hotel features an indoor pool, a fitness centre and a 24-hour business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, coffee/tea in a common area and a business centre. Housekeeping is available on request.
Radisson Hotel Grand Rapids Riverfront offers 162 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool or hot tub.

Our customers tell us that they can't get enough of the helpful staff at Radisson Hotel Grand Rapids Riverfront. During your stay, you'll be close to DeVos Performance Hall. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests speak favourably about the clean guestrooms and the location
  • Just a 4-minute drive from DeVos Performance Hall and a few minutes from Van Andel Arena
Radisson Hotel Grand Rapids Riverfront offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre, meeting rooms, and coworking spaces are available. Event space at this hotel measures 3200 square feet (297 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Radisson Hotel Grand Rapids Riverfront. Self parking is free.

This 3-star Grand Rapids hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3,200 square foot of space)
  • Coworking space
  • Meeting room

Outdoors

  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (127 centimetre high)
  • Lift (145 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Rapids Riverfront Hotel
Hotel Riverfront
Riverfront Grand Rapids
Riverfront Hotel
Grand River Hotel Grand Rapids

Radisson Hotel Grand Rapids Riverfront Reviews

Reviews

6.2
Rating 10 - Excellent. 218 out of 1001 reviews
Rating 8 - Good. 192 out of 1001 reviews
Rating 6 - Okay. 231 out of 1001 reviews
Rating 4 - Poor. 187 out of 1001 reviews
Rating 2 - Terrible. 173 out of 1001 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Clare

Disliked: Amenities, property conditions & facilities
The pool was out of order which I didn’t know until I arrived. No complimentary breakfast which I was planning on. No shampoo provided. Overall not terribly impressed for the price.
Stayed 1 night in Feb 2025

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When we first arrived for check in, there were over 25 people in line and only one person working the desk. It took over an hour to check in. Our room was clean but had no shower curtain. The bed looked thrown together and the heat did not work. When we went to check out in the morning, a pillow had fallen off the bed and a sex toy had been behind it. We took a picture and reported to the front desk. A refund was offered but the manager was not there and after calling for three days, the manager never returned my phone call. Numerous other people staying on the same floor also told us that there rooms had no shower curtains and no bedding.
Stayed 1 night in Feb 2025

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just don't. Spend extra and go somewhere else.

Awful. Will be demanding a full refund. We checked in, they didn't have the room we booked (single Queen, river view), and they tried to put us on the main floor in a double double facing the parking lot. Requested a room not on the main floor and they accommodated. I should mention this was on a Tuesday night in the winter, with maybe 10 cars in the parking lot....not sure why the room we booked was unavailable. But that's not the worse part. - Bloody handprint on the lampshade - Boots left from a previous occupant in the closet - no shower curtain - no hot water - blinds broken and only roll up half-way - stayed in room 627, but the phone on the desk said room 625 When we found out about the no hot water to shower with, we asked for a different room and the first one they showed us was still dirty and hadn't been cleaned. Told them don't bother, we'll be asking for a refund either way. I've stayed at this hotel before and understood that it's a little rough around the edges, but for the price, figured it'd be fine. The hotel has been making excuses about being "under new management" for what seems like 2 years now and the place is still a joke.
Stayed 1 night in Feb 2025

4/10 Poor

Milad, Redford

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean. They did not clean it after I stayed there the first night. The floors were not clean. One of the elevators was out of order. Had to walk all the way to the other side to go down. No amenities at all. They said the will email me a copy of the invoice, never got one!
Stayed 2 nights in Feb 2025

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Darby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

karen

Business traveller
Liked: Cleanliness, staff & service, amenities
Great staff
Stayed 2 nights in Feb 2025

2/10 Terrible

Samantha

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Arrived a little less than 2 hours before check-in time of 4pm and was told I would only be able to check in early for a $30 fee, which was not listed anywhere ahead of time. Multiple other customers were also complaining about the fee considering a lot of people were in town for an event and that it was so close to the normal check-in time. We decided to come back later to check in because of this and when we arrived there was a line spanning the entire lobby to check in. At first, there was only one person working the desk until the manager finally showed up to help. It took over 30 mins to finally check in, with others taking almost an hour. We also overheard many people not having their rooms ready yet despite it being the designated check-in time. We were also told that the restaurant, pool and hot tub were all closed, when it was advertised prior to arrival that these amenities were all open. After checking out, I noticed later that there was an extra $85 charged to my card (which was not the incidentals fee). I called and spoke to someone at the desk who said it was accidentally charged, which is completely inappropriate. During the check-in process we also overheard many people complaining about extra charges, so not sure what this hotel is trying to do since the charge likely would have stayed if I hadn't complained about it. Overall, would never stay at this hotel again and would recommend others find another place to stay as well.
Stayed 1 night in Feb 2025

4/10 Poor

MICHELE, NEW BALTIMORE

Disliked: Staff & service, property conditions & facilities
Pool, hot tub and lounge area were closed and not posted on t Travelocity website. Paint chipping in the bathroom and most ice machines not working. Won’t be back.
Stayed 1 night in Feb 2025

2/10 Terrible

Hailey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty. Elevators out of service. Cleaning walked into our room unannounced an hour after we just checked into our room. So not sure if the room was cleaned before or not, or why they were entering the review.
Stayed 1 night in Feb 2025

4/10 Poor

Tierra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon arriving, they did not have salt down. Its was very slippery. Got into the room and it was not very clean. There was hair on the sheets. The tubs wasn’t very clean and neither was the toilet. We asked the staff for new sheets so we just laid on top of the new sheets. Toilet kept flooding. The latch to secure the door was also broken but we had someone come fix it. The staff was nice though and did their best to accommodate us. They were super busy the entire stay and the line at check in always stayed very long
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities

Last resort

This hotel could definitely use an upgrade. The time it took to get checked in was ridiculous.. I'd say it's okay if you have no other choice because all other hotels are booked up. Otherwise, you would be smart to choose somewhere else.
Stayed 1 night in Feb 2025

4/10 Poor

Sonya

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My expectations were not high being that this hotel is rated 3 stars, HOWEVER, the reason i reserved a room there is due to the amenities. I was looking forward to heading down to the bar and enjoying some drinks with my husband before our other planned events. I find out at check-in that the bar is closed for renovations. While i was disappointed, i was still looking forward to the pool and hot tub on site. Newsflash, hot tub and pool were also closed. I wish this would have been advertised better prior to my stay. I can tell they are working hard to give the Radisson a facelift so kudos there. Staff was friendly otherwise, elevator was sketchy, but room was comfortable and mostly clean for my standards.
Stayed 2 nights in Feb 2025

4/10 Poor

Jacklyn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were told the ownership just changed over two weeks ago and boy, do they not know what they’re doing. Were there any employees actually working? None of us waiting in the lobby knew. The rooms were not clean, it didn’t even look like the bedding and towels were changed out. All in all, I’d recommend not staying there.
Stayed 1 night in Feb 2025

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, property conditions & facilities
It was horrible! I would never stay at this property again!!!
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness

Roach motel

Hotel was a disaster. They gave our room away. A visit to the bathroom off the lobby made it perfectly clear that we were dodging a bullet. A total sty. Will never reserve there again.
Stayed 1 night in Feb 2025

10/10 Excellent

ty

Liked: Cleanliness, staff & service, property conditions & facilities
Just sucked the bar and hot tub wasn't running, other than that the staff was really nice and my room was clean
Stayed 1 night in Feb 2025

10/10 Excellent

Bailee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Pretty dirty
Stayed 1 night in Feb 2025

8/10 Good

Misty

Stayed 1 night in Jan 2025

2/10 Terrible

Tiffany

Disliked: Cleanliness, property conditions & facilities
Never going back! Elevator was constantly broke down which is bad when you have young kids and your on a higher level. The pool was cold the hot tub was green and nasty looking with dirty looking foam on top the surrounding areas were not clean at all the window had green algae on it. The toilet was having problems in the room and the bathroom floor didn't look like it was cleaned from the people before us there was toilet paper on the floor under the sink. Staff was overall friendly though that was the only upside
Stayed 2 nights in Jan 2025

4/10 Poor

Miller, Durand

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was great for what we were doing, But we had 6th floor room hotel has 2 elevators and the one I got stuck in our 2nd night there and we heard from people that others had gotten stuck at least 4 times. Pool was freezing cold, hot tub was like 85degrees and the pool room was not heated well.
Stayed 2 nights in Jan 2025

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were surprised to find out that the property had just changed ownership a few days before our arrival. They were still trying to honor reservations, but the restaurant was closed. The room we were i had some minor issues, but overall wasn't bad and worked for our one night stay. The hotel definitely didn't look to be fully booked, so i would think the new owners would go out of their way to impress the guests, but we didn't feel that was the case.
Stayed 1 night in Jan 2025

2/10 Terrible

Jeff

Nasty

By far the most disgusting hotel I have ever been to. I left and bought another hotel. I’m hoping for a refund but even if I don’t get one it’s worth the cost to leave and buy another hotel to ensure I don’t bring back whatever they have in those rooms
Stayed 3 nights in Jan 2025

8/10 Good

Adrian

Travelled with group
Liked: Amenities
No breakfast
Stayed 1 night in Jan 2025