Hello!
Being a business owner, I would never want to leave anyone a bad review. I did have some concerns and I hope you can clear some things up. Upon arrival the door did not open. I e-mailed you. No immediate response. I called and an afterhours service/security didn't have a clue how to assist. Instead, they said I did not fully complete the onboarding. I said, if I did not complete the onboarding process then why am I able to get in the room??? I waisted so much time when I had other things to do trying to get an answer. Once I finally connected with you, you mentioned I could use any door with that code. Had the afterhours/security people stated that, it could have saved so much time.
I was not impressed with being asked "why" I was staying hours before check in. This should have been resolved prior to my stay, not the day of.
I am not sure whom I am speaking to now but I would like to know if you are part of a corporation or an individual that owns this unit? I would also like to know why there is such a significant delay in responses? My last text was not even responded to.
After all of this, I never got a "how can we make this experience better" nothing! I am not one to try to get anything free. I paid for additional time to check out when as a courtesy that could have been waived.
The place was beautiful, the app is nice but communication definitely has an opportunity!
Kind regards,
Felicia