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The Fontenay

5.0 star property

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Photo gallery for The Fontenay

Body treatments, body wraps, body scrubs, facials
Fontenay Deluxe Alster | Premium bedding, free minibar items, in-room safe, desk
Lobby lounge
Premium bedding, free minibar items, in-room safe, desk
Bar (on property)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Laundry
  • 24/7 front desk

Explore the area

Map
Fontenay 10, Hamburg, 20354
  • Hamburg City Hall
    ‪4 min drive‬
  • Reeperbahn
    ‪5 min drive‬
  • Miniatur Wunderland
    ‪6 min drive‬
  • Hamburg (HAM)
    ‪28 min drive‬

Room options

View all photos for Executive Suite, 1 Bedroom, Balcony

Executive Suite, 1 Bedroom, Balcony | Premium bedding, free minibar items, in-room safe, desk

Executive Suite, 1 Bedroom, Balcony

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fontenay Deluxe

Flat-screen TV, pay films

Fontenay Deluxe

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Park Suite

Park Suite | Premium bedding, free minibar items, in-room safe, desk

Park Suite

  • 120 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite

Panoramic Suite | Premium bedding, free minibar items, in-room safe, desk

Panoramic Suite

  • 95 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Fontenay Suite

Premium bedding, free minibar items, in-room safe, desk

Fontenay Suite

  • 196 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Alster Suite

Alster Suite | Premium bedding, free minibar items, in-room safe, desk

Alster Suite

  • 176 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Europa Suite

Europa Suite | Premium bedding, free minibar items, in-room safe, desk

Europa Suite

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fontenay Deluxe Alster

Fontenay Deluxe Alster | Premium bedding, free minibar items, in-room safe, desk

Fontenay Deluxe Alster

  • 43 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Senator Suite

Senator Suite | Premium bedding, free minibar items, in-room safe, desk

Senator Suite

  • 85 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite

Premier Suite | Premium bedding, free minibar items, in-room safe, desk

Premier Suite

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fontenay Classic

Fontenay Classic | Premium bedding, free minibar items, in-room safe, desk

Fontenay Classic

  • 28 sq m
  • Park view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Fontenay Premier Room

Fontenay Premier Room | Premium bedding, free minibar items, in-room safe, desk

Fontenay Premier Room

  • 43 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Fairmont Hotel Vier Jahreszeiten Hamburg

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, (669)
The price is CHF 479
for 1 room
includes taxes & fees
10 May - 11 May
Fairmont Hotel Vier Jahreszeiten Hamburg

About this property

The Fontenay

Luxury hotel connected to the convention centre in Hamburg with 2 restaurants
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include an outdoor pool, a fitness centre and a bar/lounge. Housekeeping is available on request.
The Fontenay offers 130 air-conditioned accommodations with minibars (stocked with some free items) and minibars. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments.
Our customers tell us that they enjoy the helpful staff at The Fontenay. During your stay, you'll be connected to the convention centre and just a quick walk from Alster Lakes. Features include free WiFi in public areas, plus 2 restaurants and a full-service spa.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with massages, body wraps or facials at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute drive from Hamburg City Hall and a few minutes from St. Pauli Piers
  • Airport shuttle service available for a fee
The Fontenay offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A fitness centre, a sauna, and spa services are also featured at the luxury The Fontenay. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Hamburg hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:30 AM and at the weekend from 6:30 AM to 11:30 AM.
Lakeside – This fine-dining restaurant only serves dinner. Reservations are required.
Parkview – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open selected days.
Atrium Lounge – On-site café. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

Arabic, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (EUR 35 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:30 AM on weekdays and 6:30 AM to 11:30 AM on weekends; EUR 42 for adults and EUR 21 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Atrium Lounge
  • Lakeside
  • Parkview

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
The property’s Lakeside Restaurant is closed on Sundays and Mondays.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 42 for adults and from EUR 21 for children
  • Airport shuttle fee: EUR 175 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: EUR 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
This property uses wind, solar and geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Fontenay offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

National rating

This hotel is rated 5 stars.

Property is also known as

Fontenay Hotel Hamburg
Fontenay Hotel
Fontenay Hamburg
Fontenay
The Fontenay Hotel
The Fontenay Hamburg
The Fontenay Hotel Hamburg

The Fontenay Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 407 out of 461 reviews
Rating 8 - Good. 29 out of 461 reviews
Rating 6 - Okay. 14 out of 461 reviews
Rating 4 - Poor. 5 out of 461 reviews
Rating 2 - Terrible. 6 out of 461 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Amazing high tech hotel!

Overall the hotel property was excellent! The rooms were spacious and very modern -incorporating best of class technology for room controls. The service for the restaurant could be improved - as we felt the waiters were not well versed with the menu and might not be as trained. We didn’t understand what the purpose of the bar at the atrium when the waiters still had to go to the rooftop bar to get drinks. Our toilet rolls were replaced when the rooms are serviced which felt unnecessary. Loved the spa which was great for rewinding after the 2 weeks road trip we just did.
Stayed 3 nights in Jan 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sublime!

Four days of pure luxury. We upgraded to the Europa suite and it was the most magical venue for Christmas. We enjoyed a magnificent Christmas lunch, delicious breakfasts and wonderful room service meals. The staff were absolutely phenomenal. We really don’t have enough superlatives for our stay at the Fontenay. Worth every penny!
Stayed 4 nights in Dec 2024

10/10 Excellent

Eleanor

Stayed 1 night in Jul 2024

10/10 Excellent

nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Hotel

Loved the Hotel and the Service.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kimy

Liked: Cleanliness, amenities
Overall stay was exception and in a beautiful city!
Stayed 5 nights in Nov 2024

10/10 Excellent

Jamie Marrero

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so helpful and thoughtful.
Stayed 3 nights in Oct 2024

10/10 Excellent

Karsten

Stayed 1 night in Oct 2024

10/10 Excellent

Bijan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2024

10/10 Excellent

KEITH MORGAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful property

Excellent property , rooms have very high level of detail . Good food and very attentive staff!
Stayed 2 nights in Oct 2024

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2024

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

rudolf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Jung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Henrik

Stayed 1 night in Aug 2024

10/10 Excellent

tearrance

Stayed 1 night in Aug 2024

10/10 Excellent

Rossen

Stayed 2 nights in Aug 2024

4/10 Poor

Julia

Liked: Cleanliness, property conditions & facilities
I arrived at 4 PM and was told my room wouldn’t be ready for another 45 minutes. I came to Hamburg to visit my grandma in the hospital and would only be here for one night so this was incredibly frustrating. I had to unpack a change of clothes from my luggage in the lobby and then go to the spa to change. Once I returned they offered me a room on the 1st floor which was designed for someone in a wheel chair, so all the countertops were uncomfortably low. At this point I was so late to get to the hospital I felt forced to take it. Very bad experience and I will not be back again because of it.
Stayed 1 night in Aug 2024

10/10 Excellent

QUSAIR, Denver

Stayed 1 night in Jul 2024

10/10 Excellent

ALAEDEEN, Sliema

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Jul 2024

10/10 Excellent

Henrik

Stayed 1 night in Jul 2024

10/10 Excellent

Chris

Stayed 1 night in Jul 2024

10/10 Excellent

junida

Stayed 5 nights in Jun 2024