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TORTUE HAMBURG

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Double Room (Grande) | Premium bedding, down duvets, free minibar, in-room safe
5 bars/lounges, rooftop bar
Lobby
Front of property
Room amenity

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Pet-friendly
  • Parking available

Explore the area

Map
Stadthausbrücke 10, Hamburg, 20355
  • Miniatur Wunderland
    ‪14 min walk‬
  • Reeperbahn
    ‪18 min walk‬
  • Elbe Philharmonic Hall
    ‪20 min walk‬
  • Hamburg (HAM)
    ‪32 min drive‬

Room options

View all photos for Double Room (Classique)

Double Room (Classique) | Premium bedding, down duvets, free minibar, in-room safe

Double Room (Classique)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Petite)

Double Room (Petite) | Premium bedding, down duvets, free minibar, in-room safe

Double Room (Petite)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Grande)

Double Room (Grande) | Premium bedding, down duvets, free minibar, in-room safe

Double Room (Grande)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Petite Suite

Petite Suite | Premium bedding, down duvets, free minibar, in-room safe

Petite Suite

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment

Apartment | Premium bedding, down duvets, free minibar, in-room safe

Apartment

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

Steigenberger Hotel Hamburg

  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (999)
The price is CHF 430
for 1 room
includes taxes & fees
9 Apr - 10 Apr
Steigenberger Hotel Hamburg

About this property

TORTUE HAMBURG

Hotel with 3 restaurants, near Miniatur Wunderland
Along with 3 restaurants, this smoke-free hotel has 5 bars/lounges and a snack bar/deli. WiFi in public areas is free. Other amenities include valet parking, concierge services and dry cleaning.
TORTUE HAMBURG offers 128 air-conditioned accommodations with free minibar items and minibars. Beds feature down duvets and premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Our customers tell us that they can't get enough of the helpful staff at TORTUE HAMBURG. During your stay, you're just a quick walk from Neuer Wall. You'll find features such as free WiFi in public areas, plus 3 restaurants and 5 bars.
  • Free WiFi
  • Enjoy French cuisine at brasserie, one of the property's 3 restaurants and 5 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 15-minute walk of Hamburg City Hall and Miniatur Wunderland
  • Dogs welcome for a fee (restrictions apply)
There are 3 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. Public spaces have free WiFi. A terrace, tour/ticket assistance, and concierge services are also featured at the boutique TORTUE HAMBURG. Parking is available for a fee.

This Hamburg hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:00 AM to 1:00 PM.
Brasserie – This brasserie specialises in French cuisine.
JIN-GUI – This restaurant specialises in Asian cuisine. Open daily.
Chez l'ami – This fine-dining restaurant specialises in French cuisine. Open selected days.
Bar noir – On-site bar. Open daily.
Jardin TORTUE – On-site rooftop bar. Open daily.
Room service (during limited hours) is available.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (EUR 39 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; EUR 55 for adults and EUR 19 for children
  • 3 restaurants
  • 5 bars/lounges
  • Snack bar/deli

Restaurants on site

  • bar noir
  • brasserie
  • chez l'ami
  • jardin TORTUE
  • JIN-GUI

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 55 for adults and from EUR 19 for children
  • Valet parking fee: EUR 39 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Tortue Hamburg Hotel
Tortue Hotel
Tortue Hamburg Hotel
Tortue Hamburg Hamburg
Tortue Hamburg Hotel Hamburg

TORTUE HAMBURG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 380 out of 474 reviews
Rating 8 - Good. 71 out of 474 reviews
Rating 6 - Okay. 14 out of 474 reviews
Rating 4 - Poor. 2 out of 474 reviews
Rating 2 - Terrible. 7 out of 474 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diann, Glen Ellyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff went over and above helping us figure out rental car replacement issues - they were great!
Stayed 2 nights in Dec 2024

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was immaculate. Comfortable bed and nice bedroom with a good shower. Walkable to subway, shops and restaurants.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. We will be back!
Stayed 3 nights in Sep 2024

2/10 Terrible

Jonathan

Stayed 3 nights in May 2024

10/10 Excellent

melanie

Stayed 1 night in May 2024

10/10 Excellent

melanie

Stayed 3 nights in May 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
really lovely staff. Rooms are on the smaller size but okay for a weekend trip. perfect location to explore the city!
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Petra

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel amazing breakfast
Stayed 2 nights in Feb 2024

8/10 Good

Fraser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely with very high ceilings giving feeling of space. Hotel is very close to shopping area though the area is a bit devoid of atmosphere early morning, evening and night. Food and beverage is very expensive in the hotel and I do draw a line at 30 Euros for breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alexis

Stayed 2 nights in Nov 2023

10/10 Excellent

James, Delray Beach

Stayed 4 nights in Jul 2023

10/10 Excellent

or

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 5 nights in Jun 2023

10/10 Excellent

Ana, Beaverton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the apartment and found it perfect with many good options and shopping nearby. Will definitely stay again when in Hamburg and highly recommend.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Giorgio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the architecture of the building with a court space, the bronze turtle at the entrance and the shower space in the room. The brasserie where we dined overlooks the court and it was a good option during the summer. the breakfast area is also quite pleasant. The breakfast menu is a little heavy on the egg side and the cake choices in the vitrine were not promptly replenished when out of available slices.
Stayed 1 night in Aug 2022

4/10 Poor

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the hassle
Really enjoyed our stay at the time. However, upon check-in hotel took a deposit on my card which was due to be refunded at checkout. In spite of paying in full upon departure i am still waiting on a refund of this amount almost a month later. Hotel has assured me that it has been credited back but this hasnt happened and have had to contact my credit card company to resolve. Due to this fraudelnt activity I cannot recommend and would not return.
Stayed 1 night in Jul 2022

10/10 Excellent

Mark

Stayed 2 nights in Aug 2022

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our short stay at Tortue. Very impressed with location of hotel. The finish of the lobby, brasserie and room were outstanding. Nice touches like complimentary mini bar. The staff were always extremely pleasant and helpful. The on site Bar Noir had very nice cocktails and it was lovely to sit out on the terrace in the evening. Pricing was fine, much like any other hotel bar. The one anomaly was a surprise €12 bottle of water which I thought was excessive. Overall I’d highly recommend this hotel for a short break
Stayed 1 night in Aug 2022

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at torture Hamburg. Would thoroughly recommend.
Stayed 4 nights in Jul 2022

10/10 Excellent

Petra

Stayed 4 nights in Jul 2022

10/10 Excellent

Petra

Stayed 1 night in Jul 2022

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022